SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20260921-0225 Sep 21 Primus VAS Success Rate 95.0% 94.8% 15 QUEUED OPEN
SLB-20260921-0224 Sep 21 Glo Success Rate 95.0% 92.8% 17 QUEUED CLOSED
SLB-20260921-0223 Sep 21 MTN Success Rate 95.0% 94.1% 16 QUEUED OPEN
SLB-20260921-0222 Sep 21 Telcos Direct Success Rate 95.0% 94.6% 7 QUEUED OPEN
SLB-20260921-0221 Sep 21 Cordis Telcom Success Rate 95.0% 92.6% 10 QUEUED CLOSED
SLB-20260921-0220 Sep 21 NexBridge Success Rate 95.0% 93.1% 10 QUEUED CLOSED
SLB-20260921-0219 Sep 21 Glo Success Rate 95.0% 91.2% 12 QUEUED CLOSED
SLB-20260921-0218 Sep 21 MTN Success Rate 95.0% 94.0% 9 QUEUED CLOSED
SLB-20260921-0217 Sep 21 Opay Success Rate 90.0% 85.7% 1 QUEUED OPEN
SLB-20260921-0216 Sep 21 NexBridge Success Rate 95.0% 86.7% 4 QUEUED CLOSED
SLB-20260921-0215 Sep 21 MTN Success Rate 95.0% 91.3% 2 QUEUED CLOSED
SLB-20260921-0214 Sep 21 Kuda MFB Success Rate 90.0% 83.3% 1 QUEUED OPEN
SLB-20260921-0213 Sep 21 Opay Success Rate 90.0% 50.0% 2 QUEUED CLOSED
SLB-20260921-0212 Sep 21 NexBridge Success Rate 95.0% 77.8% 2 QUEUED CLOSED
SLB-20260921-0211 Sep 21 Primus VAS Success Rate 95.0% 90.9% 1 QUEUED CLOSED
SLB-20260921-0210 Sep 21 Glo Success Rate 95.0% 88.9% 1 QUEUED CLOSED
SLB-20260921-0209 Sep 21 Airtel Success Rate 95.0% 71.4% 2 QUEUED OPEN
SLB-20260921-0208 Sep 21 Kuda MFB Success Rate 90.0% 85.7% 1 QUEUED CLOSED
SLB-20260921-0207 Sep 21 Opay Success Rate 90.0% 50.0% 2 QUEUED CLOSED
SLB-20260921-0206 Sep 21 NexBridge Success Rate 95.0% 77.8% 2 QUEUED CLOSED

Page 232 of 243 (4845 total)

Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-18 02:32:16 VAS-1792287135-7C025C9D6AA5 AGGREGATOR TXN_COMPLETION 508.31ms 400.00ms Access Bank Telcos Direct Airtel
2026-10-18 02:32:02 VAS-1792287120-609BB09E9155 TELCO TXN_COMPLETION 738.78ms 500.00ms Opay Primus VAS MTN
2026-10-18 02:32:02 VAS-1792287120-609BB09E9155 AGGREGATOR TXN_COMPLETION 424.77ms 400.00ms Opay Primus VAS MTN
2026-10-18 02:31:55 VAS-1792287111-E22B0415C81B TELCO TXN_COMPLETION 2468.73ms 500.00ms MoMo PSB Primus VAS Airtel
2026-10-18 02:31:55 VAS-1792287111-E22B0415C81B AGGREGATOR TXN_COMPLETION 1467.72ms 400.00ms MoMo PSB Primus VAS Airtel
2026-10-18 02:31:55 VAS-1792287111-E22B0415C81B MERCHANT TXN_COMPLETION 12.00s 5.00s MoMo PSB Primus VAS Airtel
2026-10-18 02:31:47 VAS-1792287106-9D1BD09EB315 AGGREGATOR TXN_COMPLETION 1006.12ms 400.00ms Stanbic IBTC Cordis Telcom MTN
2026-10-18 02:31:47 VAS-1792287106-9D1BD09EB315 MERCHANT TXN_COMPLETION 6.00s 5.00s Stanbic IBTC Cordis Telcom MTN
2026-10-18 02:31:42 VAS-1792287101-D3EF882D857E AGGREGATOR TXN_COMPLETION 1371.90ms 400.00ms Palmpay NexBridge MTN
2026-10-18 02:31:42 VAS-1792287101-D3EF882D857E MERCHANT TXN_COMPLETION 12.00s 5.00s Palmpay NexBridge MTN
2026-10-18 02:31:17 VAS-1792287076-4C3AD014E4FB TELCO TXN_COMPLETION 608.68ms 500.00ms FirstBank Cordis Telcom MTN
2026-10-18 02:31:17 VAS-1792287076-4C3AD014E4FB MERCHANT TXN_COMPLETION 8.00s 5.00s FirstBank Cordis Telcom MTN
2026-10-18 02:30:58 VAS-1792287056-6259288E1173 TELCO TXN_COMPLETION 982.85ms 500.00ms Opay NexBridge Airtel
2026-10-18 02:30:58 VAS-1792287056-6259288E1173 MERCHANT TXN_COMPLETION 11.00s 5.00s Opay NexBridge Airtel
2026-10-18 02:30:54 VAS-1792287051-9A361CA9DD13 AGGREGATOR TXN_COMPLETION 2181.52ms 400.00ms MoMo PSB Primus VAS MTN
2026-10-18 02:30:28 VAS-1792287027-A6B213CF580D TELCO TXN_COMPLETION 714.99ms 500.00ms Kuda MFB Cordis Telcom MTN
2026-10-18 02:30:20 VAS-1792287017-9F01220F3A17 AGGREGATOR TXN_COMPLETION 2305.87ms 400.00ms Opay Primus VAS Glo
2026-10-18 02:30:09 VAS-1792287007-35E632D7933E TELCO TXN_COMPLETION 599.46ms 500.00ms Stanbic IBTC Primus VAS MTN
2026-10-18 02:30:09 VAS-1792287007-35E632D7933E AGGREGATOR TXN_COMPLETION 404.70ms 400.00ms Stanbic IBTC Primus VAS MTN
2026-10-18 02:30:05 VAS-1792287002-68D5E6CE152C TELCO TXN_COMPLETION 655.65ms 500.00ms Union Bank Primus VAS 9Mobile

Page 336 of 16891 (337804 total)