SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:25:13 | VAS-1790022341-C59FD88D5D44 | MERCHANT | TXN_COMPLETION | 2264374.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:25:10 | VAS-1792286708-4FEFDEE670C6 | AGGREGATOR | TXN_COMPLETION | 2277.98ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:25:06 | VAS-1792286703-A7393CE1B1EC | AGGREGATOR | TXN_COMPLETION | 2592.15ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 02:25:06 | VAS-1792286703-A7393CE1B1EC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 02:24:48 | VAS-1792286688-4DD7B737BBA2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 02:24:39 | VAS-1792286678-CFFF8871450A | AGGREGATOR | TXN_COMPLETION | 1172.22ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 02:24:36 | VAS-1792286673-E5DCA3988F76 | AGGREGATOR | TXN_COMPLETION | 2506.12ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 02:24:36 | VAS-1792286673-E5DCA3988F76 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 02:24:27 | VAS-1792286667-ECFED3C8B851 | TELCO | TXN_COMPLETION | 1545.42ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 02:24:19 | VAS-1792286658-D72758E9E58B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 02:24:14 | VAS-1791399194-8F116ECE5199 | MERCHANT | TXN_COMPLETION | 887460.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 02:24:09 | VAS-1792286649-8D41F1FCD46A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 02:23:56 | VAS-1792286634-92B479CD586A | AGGREGATOR | TXN_COMPLETION | 1703.64ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:23:50 | VAS-1792286629-7A82F8D6FFDB | TELCO | TXN_COMPLETION | 959.23ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:23:45 | VAS-1792286624-C4BFE660123A | AGGREGATOR | TXN_COMPLETION | 863.85ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 02:23:35 | VAS-1792286614-7D66EB56E02E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 02:23:26 | VAS-1792286604-2831CF32E054 | TELCO | TXN_COMPLETION | 1102.30ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:23:26 | VAS-1792286604-2831CF32E054 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:23:11 | VAS-1792286590-7A6F5FB1EDA1 | TELCO | TXN_COMPLETION | 1571.56ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 02:23:11 | VAS-1792286590-7A6F5FB1EDA1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |