SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:15:39 | VAS-1792286137-9F12079606EA | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 02:15:30 | VAS-1792286129-B7AEA5FFE86F | TELCO | TXN_COMPLETION | 740.19ms | 500.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 02:15:30 | VAS-1792286129-B7AEA5FFE86F | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 02:15:29 | VAS-1792286129-FB921CE79AA3 | AGGREGATOR | TXN_COMPLETION | 1966.62ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:15:29 | VAS-1792286129-FB921CE79AA3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:15:14 | VAS-1792286113-C0684C765FB2 | AGGREGATOR | TXN_COMPLETION | 400.35ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 02:15:13 | VAS-1792286113-C0684C765FB2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 02:15:04 | VAS-1792286103-946859523158 | AGGREGATOR | TXN_COMPLETION | 508.93ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 02:15:04 | VAS-1792286103-946859523158 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 02:15:01 | VAS-1792286098-FE3B5157E706 | TELCO | TXN_COMPLETION | 2184.61ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 02:15:00 | VAS-1792286098-FE3B5157E706 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 02:14:54 | VAS-1792286093-E02B7AB02719 | TELCO | TXN_COMPLETION | 770.83ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 02:14:20 | VAS-1792286059-D219FF2404B2 | TELCO | TXN_COMPLETION | 1184.94ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 02:14:14 | VAS-1792286054-3DE520B485EB | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 02:14:12 | VAS-1792286049-825B962E1ABE | TELCO | TXN_COMPLETION | 2155.76ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 02:14:12 | VAS-1792286049-825B962E1ABE | AGGREGATOR | TXN_COMPLETION | 775.64ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 02:14:12 | VAS-1792286049-825B962E1ABE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 02:14:05 | VAS-1792286044-4781B04223B8 | AGGREGATOR | TXN_COMPLETION | 415.00ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 02:14:05 | VAS-1792286044-4781B04223B8 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 02:13:56 | VAS-1792286034-4B19FDD53E6D | TELCO | TXN_COMPLETION | 1506.24ms | 500.00ms | Opay | Telcos Direct | MTN |