SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:05:43 | VAS-1792285542-6840C9DA9C5B | AGGREGATOR | TXN_COMPLETION | 427.26ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:05:43 | VAS-1792285542-6840C9DA9C5B | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:05:40 | VAS-1792285537-AF30AEC88E34 | AGGREGATOR | TXN_COMPLETION | 2159.67ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:05:33 | VAS-1792285532-88A2654ACD0D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 02:05:30 | VAS-1792285529-22D78658B108 | AGGREGATOR | TXN_COMPLETION | 440.81ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 02:05:29 | VAS-1792285528-ECA676578C53 | TELCO | TXN_COMPLETION | 2524.89ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 02:05:15 | VAS-1792285513-F88545B098DD | TELCO | TXN_COMPLETION | 1965.70ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 02:04:44 | VAS-1792285483-9482EAFF2C6F | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 02:04:39 | VAS-1792285478-03E543BE651F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 02:04:29 | VAS-1792285468-5FB2A55E0A7C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 02:04:27 | VAS-1792285466-18F765C59FD7 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 02:04:14 | VAS-1792285454-59BD853CE7F1 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 02:04:09 | VAS-1792285449-85DA18FE32CD | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 02:03:50 | VAS-1792285429-EF8FEFFD7EA9 | AGGREGATOR | TXN_COMPLETION | 1156.39ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 02:03:50 | VAS-1792285429-EF8FEFFD7EA9 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 02:03:46 | VAS-1792285424-E6A26F425FAE | AGGREGATOR | TXN_COMPLETION | 1831.12ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:03:46 | VAS-1792285424-E6A26F425FAE | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:03:40 | VAS-1792285419-15FEF472FA85 | AGGREGATOR | TXN_COMPLETION | 1006.16ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 02:03:37 | VAS-1792285414-613692AB1917 | AGGREGATOR | TXN_COMPLETION | 2176.58ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 02:03:21 | VAS-1792285401-4C0EB0C1EF01 | AGGREGATOR | TXN_COMPLETION | 1166.03ms | 400.00ms | GTBank | NexBridge | MTN |