SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:21:58 | VAS-1792282915-6A3BEF0816CB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 01:21:47 | VAS-1792282905-F62950832824 | AGGREGATOR | TXN_COMPLETION | 1027.09ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 01:21:47 | VAS-1792282905-F62950832824 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 01:21:44 | VAS-1792282900-85E81F590A3F | TELCO | TXN_COMPLETION | 669.51ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:21:44 | VAS-1792282900-85E81F590A3F | AGGREGATOR | TXN_COMPLETION | 2454.72ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:21:44 | VAS-1792282900-85E81F590A3F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:21:36 | VAS-1792282896-CBA34ED10A0D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 01:21:26 | VAS-1792282886-3E42EAB1F291 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 01:21:22 | VAS-1792282881-C069FF58F844 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 01:21:16 | VAS-1792282876-93CEF3576FA0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 01:21:12 | VAS-1791441804-B1C1E6F49E2D | AGGREGATOR | TXN_COMPLETION | 1095.10ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 01:21:12 | VAS-1791441804-B1C1E6F49E2D | MERCHANT | TXN_COMPLETION | 841078.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 01:21:08 | VAS-1792282866-87CD3E3DB066 | TELCO | TXN_COMPLETION | 1740.66ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 01:21:08 | VAS-1792282866-87CD3E3DB066 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 01:21:03 | VAS-1792282861-96068DED873C | AGGREGATOR | TXN_COMPLETION | 1093.29ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:20:57 | VAS-1792282856-BB143308B581 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 01:20:39 | VAS-1792282837-5C8277F36177 | TELCO | TXN_COMPLETION | 1953.39ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 01:20:39 | VAS-1792282837-5C8277F36177 | AGGREGATOR | TXN_COMPLETION | 427.67ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 01:20:39 | VAS-1792282837-5C8277F36177 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 01:20:20 | VAS-1792282817-CB1C413B1A4B | TELCO | TXN_COMPLETION | 1503.47ms | 500.00ms | FirstBank | Primus VAS | MTN |