SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:10:08 | VAS-1792282208-9ECE41514437 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 01:10:05 | VAS-1792282203-C2DC3E9A4DAB | TELCO | TXN_COMPLETION | 512.82ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 01:10:05 | VAS-1792282203-C2DC3E9A4DAB | AGGREGATOR | TXN_COMPLETION | 1426.60ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 01:10:05 | VAS-1792282203-C2DC3E9A4DAB | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 01:09:58 | VAS-1792282198-D694F0B8E07E | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 01:09:56 | VAS-1792282193-3E7B88E777AD | AGGREGATOR | TXN_COMPLETION | 2413.50ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:09:50 | VAS-1792282188-C21993DE7835 | TELCO | TXN_COMPLETION | 2252.66ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 01:09:50 | VAS-1792282188-C21993DE7835 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 01:09:44 | VAS-1792282183-598688A00B7A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:09:29 | VAS-1792282168-3E6824C8DA4F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 01:09:24 | VAS-1792282163-2B6579BFF61F | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 01:09:04 | VAS-1792282144-67F7B436BD0E | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:09:00 | VAS-1792282139-75B0D85A8BA6 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 01:08:49 | VAS-1792282129-AD5161C7C658 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 01:08:41 | VAS-1792282119-FE96DE206266 | TELCO | TXN_COMPLETION | 1538.64ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 01:08:41 | VAS-1792282119-FE96DE206266 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 01:08:33 | VAS-1792282109-C806EAC42D07 | TELCO | TXN_COMPLETION | 1721.91ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 01:08:33 | VAS-1792282109-C806EAC42D07 | AGGREGATOR | TXN_COMPLETION | 2059.64ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 01:08:33 | VAS-1792282109-C806EAC42D07 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 01:08:25 | VAS-1792282104-89CC6CDDACF5 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |