SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:08:21 | VAS-1792282099-8ADBC17A8292 | AGGREGATOR | TXN_COMPLETION | 911.79ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 01:08:10 | VAS-1792282090-70E2EA11FF2D | AGGREGATOR | TXN_COMPLETION | 489.97ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:08:10 | VAS-1792282090-70E2EA11FF2D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:07:57 | VAS-1792282075-52EB9D33EF2B | AGGREGATOR | TXN_COMPLETION | 1582.54ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 01:07:57 | VAS-1792282075-52EB9D33EF2B | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 01:07:28 | VAS-1792282045-282ADFEAE05E | AGGREGATOR | TXN_COMPLETION | 2196.20ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 01:07:17 | VAS-1792282036-932FA278B13E | AGGREGATOR | TXN_COMPLETION | 719.85ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 01:07:12 | VAS-1792282031-8C8C4BDD3767 | AGGREGATOR | TXN_COMPLETION | 472.83ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 01:07:12 | VAS-1792282031-8C8C4BDD3767 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 01:07:06 | VAS-1792282026-9A3C399247E5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 01:07:03 | VAS-1792282021-45C633F61CEA | AGGREGATOR | TXN_COMPLETION | 1742.92ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 01:07:03 | VAS-1792282021-45C633F61CEA | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 01:06:53 | VAS-1792282011-5A1D703971C3 | TELCO | TXN_COMPLETION | 1624.27ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 01:06:48 | VAS-1792282006-8EA5537E7722 | TELCO | TXN_COMPLETION | 1491.08ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 01:06:43 | VAS-1792282001-36652C2BA6E9 | TELCO | TXN_COMPLETION | 1504.84ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:06:37 | VAS-1792281996-3C3837600C46 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 01:06:33 | VAS-1792281991-CEDD35181F22 | TELCO | TXN_COMPLETION | 1024.58ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 01:06:33 | VAS-1792281991-CEDD35181F22 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 01:06:28 | VAS-1792281986-C4E6EF4F2AD6 | TELCO | TXN_COMPLETION | 1054.13ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 01:06:28 | VAS-1792281986-C4E6EF4F2AD6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | MTN |