SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:35:28 | VAS-1792280128-CA9E94AF153F | AGGREGATOR | TXN_COMPLETION | 1587.18ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 00:35:28 | VAS-1792280128-CA9E94AF153F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 00:35:07 | VAS-1792280104-7E7A38DEA4E2 | TELCO | TXN_COMPLETION | 871.17ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 00:35:07 | VAS-1792280104-7E7A38DEA4E2 | AGGREGATOR | TXN_COMPLETION | 1917.59ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 00:35:07 | VAS-1792280104-7E7A38DEA4E2 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 00:35:02 | VAS-1792280099-303BCFD5DBE5 | TELCO | TXN_COMPLETION | 2278.07ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 00:35:02 | VAS-1792280099-303BCFD5DBE5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 00:34:54 | VAS-1792280094-FB0F6D18A21D | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 00:34:26 | VAS-1792280066-F33A5D1C680F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:34:22 | VAS-1792280059-764266B7D5E1 | AGGREGATOR | TXN_COMPLETION | 1992.53ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 00:34:22 | VAS-1792280059-764266B7D5E1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 00:34:15 | VAS-1792280055-79AC67C93A55 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 00:34:06 | VAS-1792280045-781488A744CE | AGGREGATOR | TXN_COMPLETION | 713.81ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 00:33:56 | VAS-1792280035-ECF08A1467FD | TELCO | TXN_COMPLETION | 775.55ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 00:33:56 | VAS-1792280035-ECF08A1467FD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 00:33:51 | VAS-1792280030-D2574D86B4C9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 00:33:46 | VAS-1792280025-00A7E2795D39 | TELCO | TXN_COMPLETION | 975.95ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:33:41 | VAS-1792280020-59449EF5A0E7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 00:33:37 | VAS-1792280015-5E6CDB30E357 | AGGREGATOR | TXN_COMPLETION | 1761.32ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:33:16 | VAS-1792279996-16051E3B87F6 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |