SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:24:06 | VAS-1792279445-4E9F5AFCCCE6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 00:23:57 | VAS-1792279435-ADD6F259FB02 | AGGREGATOR | TXN_COMPLETION | 1790.64ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 00:23:46 | VAS-1792279425-2BD7292C34B1 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 00:23:28 | VAS-1792279406-E706C325835F | TELCO | TXN_COMPLETION | 950.26ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 00:23:28 | VAS-1792279406-E706C325835F | AGGREGATOR | TXN_COMPLETION | 1422.13ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 00:23:28 | VAS-1792279406-E706C325835F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 00:23:21 | VAS-1792279401-97C3BC1E9B10 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 00:23:17 | VAS-1792279396-D3BCC5EF0E64 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 00:23:15 | VAS-1792279391-9C5FC7BD0733 | TELCO | TXN_COMPLETION | 2623.55ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 00:23:15 | VAS-1792279391-9C5FC7BD0733 | AGGREGATOR | TXN_COMPLETION | 514.53ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 00:23:14 | VAS-1792279391-9C5FC7BD0733 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 00:23:07 | VAS-1792279386-B6898B90EFA8 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 00:23:02 | VAS-1792279381-D2F33CCEE8DC | AGGREGATOR | TXN_COMPLETION | 548.00ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:22:52 | VAS-1792279371-51ABD2BABFF1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 00:22:44 | VAS-1792279362-BE2406E4EE16 | TELCO | TXN_COMPLETION | 1960.91ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 00:22:44 | VAS-1792279362-BE2406E4EE16 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 00:22:40 | VAS-1792279357-7D8A64E1F2AA | TELCO | TXN_COMPLETION | 2321.69ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:22:40 | VAS-1792279357-7D8A64E1F2AA | AGGREGATOR | TXN_COMPLETION | 722.12ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:22:40 | VAS-1792279357-7D8A64E1F2AA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:22:34 | VAS-1792279352-EF28031DC1DA | AGGREGATOR | TXN_COMPLETION | 1738.97ms | 400.00ms | Opay | Primus VAS | Airtel |