SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:19:10 | VAS-1792279145-613AA9349897 | TELCO | TXN_COMPLETION | 2511.77ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:19:10 | VAS-1792279145-613AA9349897 | AGGREGATOR | TXN_COMPLETION | 2194.31ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:19:10 | VAS-1792279145-613AA9349897 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:18:57 | VAS-1792279135-28913CC95B16 | AGGREGATOR | TXN_COMPLETION | 1567.64ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:18:57 | VAS-1792279135-28913CC95B16 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:18:33 | VAS-1792279111-5F7746484B82 | TELCO | TXN_COMPLETION | 2307.52ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 00:18:33 | VAS-1792279111-5F7746484B82 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 00:18:26 | VAS-1792279106-04385EF3E95F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 00:18:10 | VAS-1792279086-7D702899A722 | TELCO | TXN_COMPLETION | 1218.16ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 00:18:10 | VAS-1792279086-7D702899A722 | AGGREGATOR | TXN_COMPLETION | 2187.39ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 00:18:10 | VAS-1792279086-7D702899A722 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 00:17:54 | VAS-1792279071-8A0235BEAC71 | TELCO | TXN_COMPLETION | 1791.30ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 00:17:54 | VAS-1792279071-8A0235BEAC71 | AGGREGATOR | TXN_COMPLETION | 413.89ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 00:17:29 | VAS-1792279047-8F8EA164A07D | AGGREGATOR | TXN_COMPLETION | 1797.34ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:17:29 | VAS-1792279047-8F8EA164A07D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:17:19 | VAS-1792279037-D111AA867772 | TELCO | TXN_COMPLETION | 955.43ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 00:17:19 | VAS-1792279037-D111AA867772 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 00:17:13 | VAS-1792279032-4A245313345F | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:17:06 | VAS-1792279024-F9A922E0CB59 | TELCO | TXN_COMPLETION | 2053.12ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 00:17:06 | VAS-1792279024-F9A922E0CB59 | AGGREGATOR | TXN_COMPLETION | 543.94ms | 400.00ms | Palmpay | Telcos Direct | Glo |