SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:56:15 | VAS-1792277774-A76511D5D9D1 | AGGREGATOR | TXN_COMPLETION | 1281.59ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 23:56:15 | VAS-1792277774-A76511D5D9D1 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 23:56:07 | VAS-1792277764-035F22B418BE | TELCO | TXN_COMPLETION | 869.83ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 23:56:07 | VAS-1792277764-035F22B418BE | AGGREGATOR | TXN_COMPLETION | 2021.20ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 23:56:02 | VAS-1792277759-9ECA72F58B98 | TELCO | TXN_COMPLETION | 2364.37ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 23:55:56 | VAS-1792277754-D52EC665C594 | TELCO | TXN_COMPLETION | 1037.43ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:55:56 | VAS-1792277754-D52EC665C594 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:55:51 | VAS-1792277749-A43E3997D4AE | TELCO | TXN_COMPLETION | 1618.96ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:55:45 | VAS-1792277744-C96C82D29334 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 23:55:35 | VAS-1792277734-6DB7C9AC5731 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 23:55:24 | VAS-1792277724-5254B0B722F7 | TELCO | TXN_COMPLETION | 1138.74ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 23:55:16 | VAS-1792277715-354FE79C21E7 | TELCO | TXN_COMPLETION | 1237.69ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 23:55:11 | VAS-1792277710-E429564F0274 | TELCO | TXN_COMPLETION | 901.01ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 23:55:11 | VAS-1792277710-E429564F0274 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 23:55:03 | VAS-1792277700-8B32707A52AD | TELCO | TXN_COMPLETION | 2610.00ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 23:55:03 | VAS-1792277700-8B32707A52AD | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 23:54:56 | VAS-1792277695-DA8FDD0721D1 | AGGREGATOR | TXN_COMPLETION | 723.13ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 23:54:56 | VAS-1792277695-DA8FDD0721D1 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 23:54:49 | VAS-1792277685-63A89411CC8E | TELCO | TXN_COMPLETION | 1972.99ms | 500.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 23:54:49 | VAS-1792277685-63A89411CC8E | AGGREGATOR | TXN_COMPLETION | 1245.12ms | 400.00ms | Kuda MFB | NexBridge | Airtel |