SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:45:24 | VAS-1792277124-BEF169A3FB1E | TELCO | TXN_COMPLETION | 666.87ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 23:45:15 | VAS-1792277110-97D85CF94D1D | TELCO | TXN_COMPLETION | 2229.41ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:45:15 | VAS-1792277110-97D85CF94D1D | AGGREGATOR | TXN_COMPLETION | 2405.14ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:45:06 | VAS-1792277105-DCC2646EE255 | AGGREGATOR | TXN_COMPLETION | 446.34ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 23:45:03 | VAS-1792277100-45AB1A2F0214 | TELCO | TXN_COMPLETION | 2285.05ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 23:45:03 | VAS-1792277100-45AB1A2F0214 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 23:44:57 | VAS-1792277096-B10984CC5431 | AGGREGATOR | TXN_COMPLETION | 1771.53ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:44:57 | VAS-1792277096-B10984CC5431 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:44:46 | VAS-1792277086-14140DD53D2E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 23:44:41 | VAS-1792277081-1B6210517A18 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 23:44:38 | VAS-1792277076-FB9C212BE5D3 | AGGREGATOR | TXN_COMPLETION | 1532.24ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:44:38 | VAS-1792277076-FB9C212BE5D3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:44:31 | VAS-1792277071-5BCAF1F9BCC7 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 23:44:27 | VAS-1792277066-355EDA9E859D | TELCO | TXN_COMPLETION | 721.90ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 23:44:27 | VAS-1792277066-355EDA9E859D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 23:44:18 | VAS-1792277056-05DBDF8E8817 | AGGREGATOR | TXN_COMPLETION | 1571.34ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:44:14 | VAS-1790313103-82A7D0F17F56 | AGGREGATOR | TXN_COMPLETION | 1814.89ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 23:44:14 | VAS-1790313103-82A7D0F17F56 | MERCHANT | TXN_COMPLETION | 1963952.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 23:44:12 | VAS-1792277051-34D21E00178A | AGGREGATOR | TXN_COMPLETION | 1137.31ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 23:43:58 | VAS-1792277036-37AEB1182511 | TELCO | TXN_COMPLETION | 718.45ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |