SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:26:13 | VAS-1792275970-4D0E8338C787 | MERCHANT | TXN_COMPLETION | 38.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 23:26:09 | VAS-1792275965-818E751F6538 | TELCO | TXN_COMPLETION | 2296.35ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:26:09 | VAS-1792275965-818E751F6538 | AGGREGATOR | TXN_COMPLETION | 1667.48ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:26:09 | VAS-1792275965-818E751F6538 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:26:01 | VAS-1792275960-D8A7A70EF4DB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:25:31 | VAS-1792275930-DDE8429C96B8 | AGGREGATOR | TXN_COMPLETION | 422.23ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 23:25:26 | VAS-1792275925-61B90F82B991 | TELCO | TXN_COMPLETION | 2380.40ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:25:26 | VAS-1792275925-61B90F82B991 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:25:11 | VAS-1792275911-F417766325C5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 23:25:07 | VAS-1792275906-2DDE12768676 | AGGREGATOR | TXN_COMPLETION | 675.46ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 23:25:02 | VAS-1792275901-80911952DC8D | AGGREGATOR | TXN_COMPLETION | 423.29ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 23:25:02 | VAS-1792275901-80911952DC8D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 23:24:54 | VAS-1792275891-CE851A84C108 | TELCO | TXN_COMPLETION | 2475.74ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 23:24:54 | VAS-1792275891-CE851A84C108 | AGGREGATOR | TXN_COMPLETION | 711.30ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 23:24:54 | VAS-1792275891-CE851A84C108 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 23:24:44 | VAS-1792275881-691A287213C6 | AGGREGATOR | TXN_COMPLETION | 2437.88ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 23:24:44 | VAS-1792275881-691A287213C6 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 23:24:39 | VAS-1792275876-CDEA10A43545 | AGGREGATOR | TXN_COMPLETION | 2149.33ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 23:24:39 | VAS-1792275876-CDEA10A43545 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 23:23:59 | VAS-1792275837-380D1A40108A | TELCO | TXN_COMPLETION | 1519.77ms | 500.00ms | Opay | Telcos Direct | Airtel |