SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:19:16 | VAS-1792329555-E67516B69CBE | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:19:11 | VAS-1792329548-5A4CC96B4473 | TELCO | TXN_COMPLETION | 2529.29ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 14:19:11 | VAS-1792329548-5A4CC96B4473 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 14:19:01 | VAS-1792329541-0A69A327A583 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 14:18:57 | VAS-1792329533-7665E527C9A6 | TELCO | TXN_COMPLETION | 2505.09ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 14:18:57 | VAS-1792329533-7665E527C9A6 | AGGREGATOR | TXN_COMPLETION | 1516.65ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 14:18:49 | VAS-1792329526-8907B0737645 | AGGREGATOR | TXN_COMPLETION | 2476.08ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 14:18:49 | VAS-1792329526-8907B0737645 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 14:18:43 | VAS-1792329518-73B8DED58291 | TELCO | TXN_COMPLETION | 2208.46ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 14:18:43 | VAS-1792329518-73B8DED58291 | AGGREGATOR | TXN_COMPLETION | 1975.26ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 14:18:43 | VAS-1792329518-73B8DED58291 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 14:18:24 | VAS-1792329504-DA95F61284A6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 14:18:04 | VAS-1792329482-DB9CE6FF8ABC | AGGREGATOR | TXN_COMPLETION | 1605.89ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:18:03 | VAS-1792329482-DB9CE6FF8ABC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:17:49 | VAS-1792329467-2316CCCD37DC | TELCO | TXN_COMPLETION | 1576.71ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 14:17:34 | VAS-1792329452-445E59C425F9 | TELCO | TXN_COMPLETION | 2062.54ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 14:17:34 | VAS-1792329452-445E59C425F9 | AGGREGATOR | TXN_COMPLETION | 410.26ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 14:17:34 | VAS-1792329452-445E59C425F9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 14:17:25 | VAS-1792329444-8D01F908C7D7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 14:17:19 | VAS-1792329437-52CE70A1CCE6 | AGGREGATOR | TXN_COMPLETION | 1803.54ms | 400.00ms | Union Bank | Telcos Direct | MTN |