SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:12:20 | VAS-1792275139-53432A40EB25 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:12:15 | VAS-1792275134-7DCAE8A613AA | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 23:12:05 | VAS-1792275124-8F6FB814800D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 23:12:00 | VAS-1792275119-ED0554F5867B | AGGREGATOR | TXN_COMPLETION | 421.11ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:12:00 | VAS-1792275119-ED0554F5867B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:11:42 | VAS-1792275100-7EDBFE08FEEC | TELCO | TXN_COMPLETION | 1719.48ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 23:11:42 | VAS-1792275100-7EDBFE08FEEC | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 23:11:22 | VAS-1792275080-9F944EB75DA0 | AGGREGATOR | TXN_COMPLETION | 1145.38ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 23:11:17 | VAS-1792275076-04859BD0276C | AGGREGATOR | TXN_COMPLETION | 1094.18ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 23:11:17 | VAS-1792275076-04859BD0276C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 23:11:11 | VAS-1792275070-20054B98F8B4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:11:06 | VAS-1792275065-D127B085D7A0 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 23:10:56 | VAS-1792275056-36CCC642C2E6 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 23:10:53 | VAS-1792275051-CCF9C349B199 | TELCO | TXN_COMPLETION | 1815.38ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 23:10:53 | VAS-1792275051-CCF9C349B199 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 23:10:44 | VAS-1792275041-66C44E90AF0A | AGGREGATOR | TXN_COMPLETION | 2292.10ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 23:10:44 | VAS-1792275041-66C44E90AF0A | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 23:10:36 | VAS-1792275036-12FE100AD313 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:10:22 | VAS-1792275021-52E9D62DD130 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 23:10:18 | VAS-1792275016-049B9497D7E4 | AGGREGATOR | TXN_COMPLETION | 1745.81ms | 400.00ms | Kuda MFB | NexBridge | MTN |