SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:45:48 | VAS-1792273547-D1578A776DC4 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 22:45:38 | VAS-1792273537-35BFCFBDFFD2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 22:45:30 | VAS-1792273529-EE40E4B761A4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 22:45:29 | VAS-1792273529-37D71B9C9286 | AGGREGATOR | TXN_COMPLETION | 2517.72ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:45:29 | VAS-1792273529-37D71B9C9286 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:45:29 | VAS-1792273529-C2C4FB528FD3 | TELCO | TXN_COMPLETION | 2069.97ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:45:13 | VAS-1791818654-BCDF3E77F386 | AGGREGATOR | TXN_COMPLETION | 2336.88ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 22:45:13 | VAS-1791818654-BCDF3E77F386 | MERCHANT | TXN_COMPLETION | 454862.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 22:45:09 | VAS-1792273508-651B544F2794 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 22:45:07 | VAS-1792273503-73AEE1423BA0 | TELCO | TXN_COMPLETION | 2149.18ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 22:45:07 | VAS-1792273503-73AEE1423BA0 | AGGREGATOR | TXN_COMPLETION | 1576.42ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 22:45:07 | VAS-1792273503-73AEE1423BA0 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 22:44:53 | VAS-1792273493-CE71C2AE7469 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 22:44:49 | VAS-1792273488-B86F6DCA965C | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:44:29 | VAS-1792273468-F521EFFCDBF4 | AGGREGATOR | TXN_COMPLETION | 725.85ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 22:44:26 | VAS-1792273465-768F7DE6F835 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 22:44:14 | VAS-1792273454-06824E55DF4B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 22:44:05 | VAS-1792273444-D42276733A4F | AGGREGATOR | TXN_COMPLETION | 1167.34ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 22:43:55 | VAS-1792273434-7107A228B339 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 22:43:52 | VAS-1792273429-BA6D433ECD4F | TELCO | TXN_COMPLETION | 992.48ms | 500.00ms | Union Bank | NexBridge | Glo |