SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:20:40 | VAS-1792272039-399B8610EC69 | AGGREGATOR | TXN_COMPLETION | 788.85ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 22:20:40 | VAS-1792272039-399B8610EC69 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 22:20:36 | VAS-1792272034-FA211653FC0A | TELCO | TXN_COMPLETION | 2482.65ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 22:20:36 | VAS-1792272034-FA211653FC0A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 22:20:25 | VAS-1792272024-ED1D2278B755 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 22:20:06 | VAS-1792272004-48DFF59F70F7 | AGGREGATOR | TXN_COMPLETION | 1062.08ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 22:20:00 | VAS-1792271999-4FDEB7BC77D4 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 22:19:56 | VAS-1792271994-8E0294E32D8C | TELCO | TXN_COMPLETION | 747.27ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:19:56 | VAS-1792271994-8E0294E32D8C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:19:52 | VAS-1792271989-C47864D23029 | AGGREGATOR | TXN_COMPLETION | 2284.62ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 22:19:42 | VAS-1792271980-C86592DD1D55 | TELCO | TXN_COMPLETION | 2110.27ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 22:19:36 | VAS-1792271975-5660AAED9835 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 22:19:19 | VAS-1792271955-5A3F2297B144 | AGGREGATOR | TXN_COMPLETION | 1701.54ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 22:19:19 | VAS-1792271955-5A3F2297B144 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 22:18:51 | VAS-1792271930-60ACE3B4E723 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 22:18:43 | VAS-1792271921-2887B16F251B | TELCO | TXN_COMPLETION | 2123.15ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 22:18:43 | VAS-1792271921-2887B16F251B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 22:18:27 | VAS-1792271906-CB5B9C05D703 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 22:18:20 | VAS-1792271896-B313897C9C20 | TELCO | TXN_COMPLETION | 1663.90ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 22:18:20 | VAS-1792271896-B313897C9C20 | AGGREGATOR | TXN_COMPLETION | 2399.88ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |