SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:12:36 | VAS-1792329155-150B8CD62E47 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 14:11:39 | VAS-1792329096-B4AFE268CF51 | TELCO | TXN_COMPLETION | 1872.09ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:11:39 | VAS-1792329096-B4AFE268CF51 | AGGREGATOR | TXN_COMPLETION | 1040.52ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:11:23 | VAS-1792329081-5B2436673E5C | TELCO | TXN_COMPLETION | 860.99ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 14:11:00 | VAS-1792329059-BBC13C42841C | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 14:10:52 | VAS-1792329052-DB50ED41569D | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 14:10:45 | VAS-1792329044-82F7D55CAF78 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 14:10:38 | VAS-1792329037-0140101CA678 | AGGREGATOR | TXN_COMPLETION | 1038.14ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 14:10:30 | VAS-1792329030-53E64D235067 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 14:10:24 | VAS-1792329022-B2D523583C53 | AGGREGATOR | TXN_COMPLETION | 1733.80ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 14:10:24 | VAS-1792329022-B2D523583C53 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 14:10:12 | VAS-1792329008-1B539A621517 | TELCO | TXN_COMPLETION | 1570.37ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 14:10:12 | VAS-1792329008-1B539A621517 | AGGREGATOR | TXN_COMPLETION | 2449.39ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 14:10:12 | VAS-1792329008-1B539A621517 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 14:09:53 | VAS-1792328993-DCBDFF76386E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 14:09:29 | VAS-1792328963-792E7F22E442 | TELCO | TXN_COMPLETION | 2379.02ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 14:09:29 | VAS-1792328963-792E7F22E442 | AGGREGATOR | TXN_COMPLETION | 2515.80ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 14:09:29 | VAS-1792328963-792E7F22E442 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 14:09:17 | VAS-1792328956-9627D89B2466 | TELCO | TXN_COMPLETION | 1495.53ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 14:09:17 | VAS-1792328956-9627D89B2466 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Primus VAS | Airtel |