SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:58:59 | VAS-1792270736-0B8D918A7EB7 | AGGREGATOR | TXN_COMPLETION | 1970.29ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 21:58:59 | VAS-1792270736-0B8D918A7EB7 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 21:58:42 | VAS-1792270722-758C3FBCE0D0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:58:28 | VAS-1792270707-8B50F51B1526 | TELCO | TXN_COMPLETION | 1222.02ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 21:58:28 | VAS-1792270707-8B50F51B1526 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 21:58:23 | VAS-1792270702-4C315A29E0C7 | TELCO | TXN_COMPLETION | 1201.89ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 21:58:19 | VAS-1792270697-6AB0C21B1843 | AGGREGATOR | TXN_COMPLETION | 1695.47ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:58:19 | VAS-1792270697-6AB0C21B1843 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:57:53 | VAS-1792270673-9B9E90F4E049 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 21:57:46 | VAS-1792270663-C9C1FFECA227 | TELCO | TXN_COMPLETION | 2053.27ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 21:57:46 | VAS-1792270663-C9C1FFECA227 | AGGREGATOR | TXN_COMPLETION | 1104.11ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 21:57:46 | VAS-1792270663-C9C1FFECA227 | MERCHANT | TXN_COMPLETION | 38.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 21:57:34 | VAS-1792270653-A5FB604E1C84 | AGGREGATOR | TXN_COMPLETION | 664.71ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:57:24 | VAS-1792270643-5566042056A8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:57:21 | VAS-1792270638-C1BA3A45986A | TELCO | TXN_COMPLETION | 2315.14ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 21:57:06 | VAS-1792270623-BA3983C1D10E | TELCO | TXN_COMPLETION | 1805.89ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:57:06 | VAS-1792270623-BA3983C1D10E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:57:00 | VAS-1792270619-8BA242AD5653 | TELCO | TXN_COMPLETION | 781.20ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:57:00 | VAS-1792270619-8BA242AD5653 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:56:44 | VAS-1792270604-C34121326F04 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |