SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:51:07 | VAS-1792270265-4BD300D7229B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 21:51:01 | VAS-1792270260-E584310C4E31 | TELCO | TXN_COMPLETION | 1168.68ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 21:51:01 | VAS-1792270260-E584310C4E31 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 21:50:57 | VAS-1792270255-8051BC25C94B | AGGREGATOR | TXN_COMPLETION | 1279.21ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 21:50:57 | VAS-1792270255-8051BC25C94B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 21:50:36 | VAS-1790775604-EC440E10A081 | AGGREGATOR | TXN_COMPLETION | 2205.11ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:50:36 | VAS-1790775604-EC440E10A081 | MERCHANT | TXN_COMPLETION | 1494636.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:50:31 | VAS-1792270230-A8C532454C8E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:50:21 | VAS-1792270221-F27F80FB9DBB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 21:50:15 | VAS-1792270211-78750A043A2C | TELCO | TXN_COMPLETION | 1429.96ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 21:50:15 | VAS-1792270211-78750A043A2C | AGGREGATOR | TXN_COMPLETION | 2394.09ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 21:50:15 | VAS-1792270211-78750A043A2C | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 21:50:03 | VAS-1792270202-8C640A4FD0F0 | AGGREGATOR | TXN_COMPLETION | 663.00ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 21:49:52 | VAS-1792270191-E617899D303C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:49:43 | VAS-1792270181-2EA6CEBF3F97 | AGGREGATOR | TXN_COMPLETION | 1599.90ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 21:49:43 | VAS-1792270181-2EA6CEBF3F97 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 21:49:38 | VAS-1792270176-58C618142CF4 | AGGREGATOR | TXN_COMPLETION | 1429.07ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 21:49:28 | VAS-1792270167-4204A96F3E7C | AGGREGATOR | TXN_COMPLETION | 1145.38ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 21:49:28 | VAS-1792270167-4204A96F3E7C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 21:49:24 | VAS-1792270162-C01C5AD0A296 | TELCO | TXN_COMPLETION | 2090.19ms | 500.00ms | Access Bank | NexBridge | MTN |