SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:17:04 | VAS-1792268222-2AC503C18C87 | TELCO | TXN_COMPLETION | 1393.01ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 21:17:04 | VAS-1792268222-2AC503C18C87 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 21:16:57 | VAS-1792268217-C4D6F48BA2A6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 21:16:52 | VAS-1792268212-3FCB64048CF6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 21:16:47 | VAS-1792268207-21370F5F9FD4 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 21:16:39 | VAS-1792268197-E9771120FC09 | AGGREGATOR | TXN_COMPLETION | 1511.26ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 21:16:23 | VAS-1792268182-B19CF8B06A11 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 21:16:03 | VAS-1792268163-A17A4270E7F5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 21:15:59 | VAS-1792268158-E3CC2B20BBFA | TELCO | TXN_COMPLETION | 1019.01ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 21:15:31 | VAS-1792268128-2A8681F27DA4 | TELCO | TXN_COMPLETION | 2415.53ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:15:31 | VAS-1792268128-2A8681F27DA4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:15:22 | VAS-1792268122-DB18420FEE58 | TELCO | TXN_COMPLETION | 1652.96ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 21:15:22 | VAS-1792268122-DB18420FEE58 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 21:15:15 | VAS-1792268113-E5354B47FE6A | TELCO | TXN_COMPLETION | 1198.62ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 21:15:09 | VAS-1792268109-A3A5EA4E75E8 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 21:15:04 | VAS-1792268104-1C4E783D1914 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:15:00 | VAS-1792268099-BF45128FA507 | AGGREGATOR | TXN_COMPLETION | 1599.80ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-17 | 21:15:00 | VAS-1792268099-BF45128FA507 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 21:14:56 | VAS-1792268094-44F0C462F6D2 | AGGREGATOR | TXN_COMPLETION | 1876.92ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 21:14:39 | VAS-1792268079-281D1F1A772D | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |