SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:42:07 | VAS-1792266124-954FE3234DA3 | AGGREGATOR | TXN_COMPLETION | 2438.00ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 20:42:07 | VAS-1792266124-954FE3234DA3 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 20:42:01 | VAS-1792266119-42479591D107 | TELCO | TXN_COMPLETION | 1707.42ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 20:41:50 | VAS-1792266109-359DC26912DE | AGGREGATOR | TXN_COMPLETION | 402.12ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 20:41:50 | VAS-1792266109-359DC26912DE | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 20:41:46 | VAS-1792266104-8B1A3217B4E3 | TELCO | TXN_COMPLETION | 1226.04ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 20:41:31 | VAS-1792266089-27F8A1A8A2BC | AGGREGATOR | TXN_COMPLETION | 1418.63ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 20:41:26 | VAS-1792266084-2125CD45A957 | TELCO | TXN_COMPLETION | 1090.51ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 20:41:26 | VAS-1792266084-2125CD45A957 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 20:41:21 | VAS-1792266075-1F0043910C14 | TELCO | TXN_COMPLETION | 1156.65ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:41:21 | VAS-1792266075-1F0043910C14 | AGGREGATOR | TXN_COMPLETION | 2296.63ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:41:21 | VAS-1792266075-1F0043910C14 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:40:55 | VAS-1792266055-F1C3379B5D5D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 20:40:52 | VAS-1792266050-D99E9C01AB50 | TELCO | TXN_COMPLETION | 1503.92ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:40:52 | VAS-1792266050-D99E9C01AB50 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:40:46 | VAS-1792266045-CFF59FE73BCB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:40:24 | VAS-1792266021-EF2A7C146D19 | AGGREGATOR | TXN_COMPLETION | 2509.63ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 20:40:03 | VAS-1792266001-4649E903E88C | AGGREGATOR | TXN_COMPLETION | 1237.29ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 20:40:03 | VAS-1792266001-4649E903E88C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 20:39:54 | VAS-1792265991-1841C24B5B1E | TELCO | TXN_COMPLETION | 2205.26ms | 500.00ms | GTBank | NexBridge | Glo |