SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:23:04 | VAS-1792264979-5A2548D17465 | AGGREGATOR | TXN_COMPLETION | 2358.64ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 20:23:04 | VAS-1792264979-5A2548D17465 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 20:22:56 | VAS-1792264974-E08D2FFBB80B | TELCO | TXN_COMPLETION | 1330.67ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 20:22:51 | VAS-1792264969-FE3AE969758E | TELCO | TXN_COMPLETION | 1206.90ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 20:22:51 | VAS-1792264969-FE3AE969758E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 20:22:41 | VAS-1792264960-3EE211E76172 | TELCO | TXN_COMPLETION | 1417.71ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 20:22:41 | VAS-1792264960-3EE211E76172 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 20:22:25 | VAS-1792264945-5DAB0C18F0DD | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:22:22 | VAS-1792264940-405D61FE02B1 | AGGREGATOR | TXN_COMPLETION | 2198.47ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 20:22:22 | VAS-1792264940-405D61FE02B1 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 20:22:17 | VAS-1792264935-270BDEE8CC26 | TELCO | TXN_COMPLETION | 1285.52ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 20:22:17 | VAS-1792264935-270BDEE8CC26 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 20:22:13 | VAS-1792264930-8BF3F5E282B3 | AGGREGATOR | TXN_COMPLETION | 2549.00ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:22:13 | VAS-1792264930-8BF3F5E282B3 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:21:48 | VAS-1792264906-76E88E740020 | AGGREGATOR | TXN_COMPLETION | 2257.18ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 20:21:48 | VAS-1792264906-76E88E740020 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 20:21:17 | VAS-1792264876-31EF3721E527 | TELCO | TXN_COMPLETION | 1163.58ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 20:21:17 | VAS-1792264876-31EF3721E527 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 20:21:03 | VAS-1792264862-E50F613F7C58 | TELCO | TXN_COMPLETION | 1503.87ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 20:20:59 | VAS-1792264856-131AC949AE3C | TELCO | TXN_COMPLETION | 1915.81ms | 500.00ms | Access Bank | Telcos Direct | MTN |