SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:20:59 | VAS-1792264856-131AC949AE3C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 20:20:53 | VAS-1792264851-CE5CEE2CB75A | AGGREGATOR | TXN_COMPLETION | 1778.10ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 20:20:53 | VAS-1792264851-CE5CEE2CB75A | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 20:20:47 | VAS-1792264847-DD8BD0D1AD9C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 20:20:33 | VAS-1792264832-A5DC267F30B6 | AGGREGATOR | TXN_COMPLETION | 1199.31ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 20:20:33 | VAS-1792264832-A5DC267F30B6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 20:20:18 | VAS-1792264817-1BBD1970B88D | AGGREGATOR | TXN_COMPLETION | 960.87ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 20:20:13 | VAS-1792264812-885CC583063C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 20:20:08 | VAS-1792264807-C71C6EFAB17D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 20:20:06 | VAS-1792264803-645699CAB1A9 | TELCO | TXN_COMPLETION | 792.14ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 20:20:06 | VAS-1792264803-645699CAB1A9 | AGGREGATOR | TXN_COMPLETION | 2590.01ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 20:20:06 | VAS-1792264803-645699CAB1A9 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 20:20:01 | VAS-1792264797-0D1CBB4FE0C8 | TELCO | TXN_COMPLETION | 2445.69ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 20:20:01 | VAS-1792264797-0D1CBB4FE0C8 | AGGREGATOR | TXN_COMPLETION | 1290.64ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 20:20:01 | VAS-1792264797-0D1CBB4FE0C8 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 20:19:43 | VAS-1792264783-71C5D030EFC0 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:19:23 | VAS-1792264758-588BC225AFAA | TELCO | TXN_COMPLETION | 2526.36ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:19:23 | VAS-1792264758-588BC225AFAA | AGGREGATOR | TXN_COMPLETION | 1849.48ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:19:23 | VAS-1792264758-588BC225AFAA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:19:15 | VAS-1792264753-66A8313D2AA0 | AGGREGATOR | TXN_COMPLETION | 1218.55ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |