SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:13:32 | VAS-1792264409-0672F0D0355A | TELCO | TXN_COMPLETION | 1988.98ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 20:13:20 | VAS-1792264400-68D7E02849E8 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 20:13:15 | VAS-1792264395-52634A469238 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 20:12:57 | VAS-1792264375-3F7D62CB390F | AGGREGATOR | TXN_COMPLETION | 1358.64ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 20:12:57 | VAS-1792264375-3F7D62CB390F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 20:12:31 | VAS-1792264350-A52890812020 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 20:12:16 | VAS-1792264336-CF54AA32FFB9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 20:12:11 | VAS-1792264331-EBED2121FCFD | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 20:12:07 | VAS-1792264326-B984EFB1D0ED | TELCO | TXN_COMPLETION | 1159.73ms | 500.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 20:12:05 | VAS-1792264321-B45BF7D4AD70 | TELCO | TXN_COMPLETION | 2071.73ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 20:12:05 | VAS-1792264321-B45BF7D4AD70 | AGGREGATOR | TXN_COMPLETION | 1418.25ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 20:12:05 | VAS-1792264321-B45BF7D4AD70 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 20:12:01 | VAS-1792264319-BF06E0802615 | AGGREGATOR | TXN_COMPLETION | 1117.45ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 20:11:23 | VAS-1792264280-CB48D57BD68E | TELCO | TXN_COMPLETION | 1681.17ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:11:23 | VAS-1792264280-CB48D57BD68E | AGGREGATOR | TXN_COMPLETION | 1471.33ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:11:23 | VAS-1792264280-CB48D57BD68E | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:11:18 | VAS-1792264275-103C8B7927D6 | TELCO | TXN_COMPLETION | 2465.19ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:11:18 | VAS-1792264275-103C8B7927D6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:11:11 | VAS-1792264270-5A852708DB57 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 20:11:02 | VAS-1792264260-FDF9A455DE9B | AGGREGATOR | TXN_COMPLETION | 1152.17ms | 400.00ms | FirstBank | Telcos Direct | Airtel |