SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:05:27 | VAS-1792263926-2FADD78EA98A | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 20:05:24 | VAS-1792263923-06DEA98EE08F | TELCO | TXN_COMPLETION | 998.33ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 20:05:24 | VAS-1792263923-06DEA98EE08F | AGGREGATOR | TXN_COMPLETION | 2239.97ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 20:05:24 | VAS-1792263923-06DEA98EE08F | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 20:05:07 | VAS-1792263907-B94FC51DAA94 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 20:05:03 | VAS-1792263903-85EBCA1440D0 | AGGREGATOR | TXN_COMPLETION | 403.76ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 20:04:47 | VAS-1792263887-E09AEE90596C | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 20:04:43 | VAS-1792263882-0526815BE384 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 20:04:33 | VAS-1792263872-BAF1B2BF44A9 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 20:04:30 | VAS-1792263867-DFA4D1D7278F | AGGREGATOR | TXN_COMPLETION | 2022.94ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 20:04:30 | VAS-1792263867-DFA4D1D7278F | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 20:04:06 | VAS-1792263843-E2B116486889 | TELCO | TXN_COMPLETION | 2544.59ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 20:04:06 | VAS-1792263843-E2B116486889 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 20:04:00 | VAS-1792263838-4FCC7C81123D | AGGREGATOR | TXN_COMPLETION | 1653.91ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 20:04:00 | VAS-1792263838-4FCC7C81123D | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 20:03:53 | VAS-1792263833-E43183C2F008 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 20:03:51 | VAS-1792263828-3784D2CC5231 | AGGREGATOR | TXN_COMPLETION | 2422.77ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 20:03:51 | VAS-1792263828-3784D2CC5231 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 20:03:41 | VAS-1792263818-32FF8E82F697 | TELCO | TXN_COMPLETION | 2358.92ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:03:41 | VAS-1792263818-32FF8E82F697 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |