SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:55:47 | VAS-1792263346-9224CA2C9BDD | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 19:55:42 | VAS-1792263341-3385D75E8EC2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 19:55:23 | VAS-1792263322-A1B2BA3AC492 | TELCO | TXN_COMPLETION | 928.09ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 19:55:23 | VAS-1792263322-A1B2BA3AC492 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 19:55:10 | VAS-1792263307-77907D46DE7E | AGGREGATOR | TXN_COMPLETION | 2215.25ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 19:55:10 | VAS-1792263307-77907D46DE7E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 19:55:03 | VAS-1792263302-ABE4BFB2F674 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 19:54:50 | VAS-1792263287-8B5F6C2C4F6B | TELCO | TXN_COMPLETION | 1888.77ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 19:54:45 | VAS-1792263283-09D50F3CCD5B | AGGREGATOR | TXN_COMPLETION | 2518.16ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 19:54:45 | VAS-1792263283-09D50F3CCD5B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 19:54:38 | VAS-1792263278-762F649C82E3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 19:54:28 | VAS-1792263268-7705F91268AB | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 19:54:19 | VAS-1792263258-279296174BC1 | TELCO | TXN_COMPLETION | 1267.43ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 19:54:14 | VAS-1792263253-B180774BD972 | AGGREGATOR | TXN_COMPLETION | 404.17ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 19:54:14 | VAS-1792263253-B180774BD972 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 19:54:10 | VAS-1792263248-E3B8EAAFE342 | TELCO | TXN_COMPLETION | 1198.87ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:54:10 | VAS-1792263248-E3B8EAAFE342 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:54:00 | VAS-1792263238-043DC374C412 | AGGREGATOR | TXN_COMPLETION | 1263.16ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:54:00 | VAS-1792263238-043DC374C412 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:53:54 | VAS-1792263233-B97EF9F242CB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | Glo |