SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:53:47 | VAS-1792263224-EA57593169D3 | TELCO | TXN_COMPLETION | 1972.66ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 19:53:47 | VAS-1792263224-EA57593169D3 | AGGREGATOR | TXN_COMPLETION | 1199.20ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 19:53:47 | VAS-1792263224-EA57593169D3 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 19:53:39 | VAS-1792263219-C70C98EF07D2 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 19:53:35 | VAS-1792263214-84FFEE5635AA | TELCO | TXN_COMPLETION | 1016.95ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 19:53:31 | VAS-1792263209-138920155961 | TELCO | TXN_COMPLETION | 1782.87ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:53:31 | VAS-1792263209-138920155961 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:53:25 | VAS-1791045497-3FD5249312F7 | AGGREGATOR | TXN_COMPLETION | 1036.27ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:53:25 | VAS-1791045497-3FD5249312F7 | MERCHANT | TXN_COMPLETION | 1217709.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:53:20 | VAS-1792263199-22826D162EF1 | AGGREGATOR | TXN_COMPLETION | 920.73ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 19:53:20 | VAS-1792263199-22826D162EF1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 19:53:10 | VAS-1792263189-7DEC5855CCD6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 19:53:05 | VAS-1792263184-8CBE8E29F767 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 19:52:51 | VAS-1792263170-6A9ECF652409 | AGGREGATOR | TXN_COMPLETION | 1079.31ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 19:52:45 | VAS-1792263165-9AE56E7ADC40 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 19:52:42 | VAS-1792263160-EFE139D2CD60 | AGGREGATOR | TXN_COMPLETION | 2088.57ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 19:52:42 | VAS-1792263160-EFE139D2CD60 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 19:52:31 | VAS-1792263150-96328DCA0DF4 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 19:52:28 | VAS-1792263145-AC098E75EAE3 | AGGREGATOR | TXN_COMPLETION | 2302.63ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 19:52:28 | VAS-1792263145-AC098E75EAE3 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |