SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:53:06 | VAS-1792259584-28145BBFD46A | TELCO | TXN_COMPLETION | 655.32ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 18:53:06 | VAS-1792259584-28145BBFD46A | AGGREGATOR | TXN_COMPLETION | 1748.58ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 18:53:06 | VAS-1792259584-28145BBFD46A | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 18:53:00 | VAS-1792259579-7B538D088ABF | TELCO | TXN_COMPLETION | 913.18ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 18:53:00 | VAS-1792259579-7B538D088ABF | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 18:52:58 | VAS-1792259574-05FD4DC283B5 | TELCO | TXN_COMPLETION | 2120.84ms | 500.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 18:52:58 | VAS-1792259574-05FD4DC283B5 | AGGREGATOR | TXN_COMPLETION | 1670.71ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 18:52:49 | VAS-1792259569-675DFF87D06E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 18:52:40 | VAS-1792259559-AB6DFB421109 | AGGREGATOR | TXN_COMPLETION | 683.42ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 18:52:35 | VAS-1792259554-8953CEF57F4D | TELCO | TXN_COMPLETION | 708.59ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 18:52:31 | VAS-1792259549-FBD636B850D8 | AGGREGATOR | TXN_COMPLETION | 1782.78ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 18:52:31 | VAS-1792259549-FBD636B850D8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 18:52:21 | VAS-1792259539-EB62F9D995DC | TELCO | TXN_COMPLETION | 1118.15ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:52:17 | VAS-1792259535-048E82125C67 | TELCO | TXN_COMPLETION | 2351.66ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:52:17 | VAS-1792259535-048E82125C67 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:52:05 | VAS-1792259525-8EE1C4BE8391 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 18:52:02 | VAS-1792259520-8A23E1EEFDED | AGGREGATOR | TXN_COMPLETION | 2229.17ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 18:52:02 | VAS-1792259520-8A23E1EEFDED | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 18:51:47 | VAS-1792259505-F4E6AC852ADF | AGGREGATOR | TXN_COMPLETION | 1555.09ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 18:51:47 | VAS-1792259505-F4E6AC852ADF | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | NexBridge | 9Mobile |