SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:28:32 | VAS-1792326511-25E4F6990EA5 | TELCO | TXN_COMPLETION | 998.40ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:28:32 | VAS-1792326511-25E4F6990EA5 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:28:09 | VAS-1792326489-5C12A8DDBBC1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 13:28:03 | VAS-1792326481-FEB8799CADF3 | TELCO | TXN_COMPLETION | 1600.51ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:28:03 | VAS-1792326481-FEB8799CADF3 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:27:54 | VAS-1792326474-7ABBBAAF9140 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 13:27:32 | VAS-1792326452-700557939BA4 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:27:26 | VAS-1792326444-032C4D7DEB9B | AGGREGATOR | TXN_COMPLETION | 1658.52ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 13:27:26 | VAS-1792326444-032C4D7DEB9B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 13:27:17 | VAS-1792326437-B9B61203DE0A | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 13:27:10 | VAS-1792326429-76FBBD59C39D | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 13:27:04 | VAS-1792326422-3250EDE090D5 | TELCO | TXN_COMPLETION | 1590.22ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 13:26:56 | VAS-1792326414-2158D96DDA9E | TELCO | TXN_COMPLETION | 920.33ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 13:26:34 | VAS-1792326392-7AA1DD4740EA | AGGREGATOR | TXN_COMPLETION | 1433.51ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:26:34 | VAS-1792326392-7AA1DD4740EA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:26:26 | VAS-1792326385-79B595DF1C8A | TELCO | TXN_COMPLETION | 960.17ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 13:26:26 | VAS-1792326385-79B595DF1C8A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 13:26:19 | VAS-1792326378-5FB484A17EAA | AGGREGATOR | TXN_COMPLETION | 710.05ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 13:26:19 | VAS-1792326378-5FB484A17EAA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 13:26:11 | VAS-1792326370-E221A6290663 | AGGREGATOR | TXN_COMPLETION | 1142.39ms | 400.00ms | FirstBank | NexBridge | Airtel |