SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:22:14 | VAS-1792322533-32BE5BCABECA | TELCO | TXN_COMPLETION | 809.05ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 12:22:14 | VAS-1792322533-32BE5BCABECA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 12:22:06 | VAS-1792322526-FC5EF1F00B7B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 12:21:59 | VAS-1792322519-39B8DF107E6B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:21:53 | VAS-1792322511-3A393D2C44BA | AGGREGATOR | TXN_COMPLETION | 1502.32ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 12:21:53 | VAS-1792322511-3A393D2C44BA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 12:21:31 | VAS-1792322489-92581D8D3C61 | AGGREGATOR | TXN_COMPLETION | 1168.58ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 12:21:31 | VAS-1792322489-92581D8D3C61 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 12:21:22 | VAS-1792322482-356EA568BCBF | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 12:21:09 | VAS-1792322467-60E34CBCD81E | TELCO | TXN_COMPLETION | 1842.72ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 12:21:09 | VAS-1792322467-60E34CBCD81E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 12:21:01 | VAS-1792322459-A3BC062D78D8 | TELCO | TXN_COMPLETION | 776.68ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 12:20:55 | VAS-1792322452-ECE5C505D726 | TELCO | TXN_COMPLETION | 2439.20ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 12:20:46 | VAS-1792322445-0422FC82C6DC | TELCO | TXN_COMPLETION | 1456.06ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 12:20:25 | VAS-1792322422-5E6394E2068C | TELCO | TXN_COMPLETION | 2226.67ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 12:20:25 | VAS-1792322422-5E6394E2068C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 12:20:08 | VAS-1792322408-F6DA936DA8A2 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 12:20:03 | VAS-1792322400-FCDF7CF92F01 | TELCO | TXN_COMPLETION | 1950.83ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 12:19:40 | VAS-1792322378-51FAD4DB103D | AGGREGATOR | TXN_COMPLETION | 1802.65ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:19:40 | VAS-1792322378-51FAD4DB103D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |