SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 16:01:09 | VAS-1792335667-4BD499E7F9AD | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 16:00:54 | VAS-1792335652-05C1B4EE43EF | AGGREGATOR | TXN_COMPLETION | 1426.59ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 16:00:54 | VAS-1792335652-05C1B4EE43EF | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 16:00:40 | VAS-1792335638-FBFAEFAF1423 | TELCO | TXN_COMPLETION | 860.22ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 16:00:40 | VAS-1792335638-FBFAEFAF1423 | AGGREGATOR | TXN_COMPLETION | 1809.32ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 16:00:40 | VAS-1792335638-FBFAEFAF1423 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 16:00:32 | VAS-1792335630-45D7612A688C | AGGREGATOR | TXN_COMPLETION | 1115.81ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 16:00:17 | VAS-1792335615-01BA2E723F5B | AGGREGATOR | TXN_COMPLETION | 872.99ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 16:00:17 | VAS-1792335615-01BA2E723F5B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 15:59:54 | VAS-1792335593-BA4FBAA722AC | TELCO | TXN_COMPLETION | 937.17ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 15:59:54 | VAS-1792335593-BA4FBAA722AC | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 15:59:46 | VAS-1792335586-D3736F4F0E92 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 15:59:41 | VAS-1792335578-1100B729F300 | TELCO | TXN_COMPLETION | 1015.09ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:59:41 | VAS-1792335578-1100B729F300 | AGGREGATOR | TXN_COMPLETION | 1783.37ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:59:41 | VAS-1792335578-1100B729F300 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:59:31 | VAS-1792335571-6DCB4AD3D48E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 15:59:09 | VAS-1792335549-8E9D9DE1AEB1 | AGGREGATOR | TXN_COMPLETION | 407.74ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 15:59:09 | VAS-1792335549-8E9D9DE1AEB1 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 15:58:48 | VAS-1790345046-41A2719B5444 | AGGREGATOR | TXN_COMPLETION | 2533.91ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 15:58:48 | VAS-1790345046-41A2719B5444 | MERCHANT | TXN_COMPLETION | 1990486.00s | 5.00s | GTBank | Cordis Telcom | Airtel |