SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0205 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.0% | 1 | QUEUED | CLOSED |
| SLB-20260921-0204 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0203 | Sep 21 | Airtel | Success Rate | 95.0% | 66.7% | 2 | QUEUED | CLOSED |
| SLB-20260921-0202 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0201 | Sep 21 | Opay | Success Rate | 90.0% | 60.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0200 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0199 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.0% | 1 | QUEUED | CLOSED |
| SLB-20260921-0198 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0197 | Sep 21 | Airtel | Success Rate | 95.0% | 66.7% | 2 | QUEUED | CLOSED |
| SLB-20260921-0196 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0195 | Sep 21 | Opay | Success Rate | 90.0% | 66.7% | 2 | QUEUED | CLOSED |
| SLB-20260921-0194 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0193 | Sep 21 | Primus VAS | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0192 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0191 | Sep 21 | Airtel | Success Rate | 95.0% | 66.7% | 2 | QUEUED | CLOSED |
| SLB-20260921-0190 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 87.5% | 1 | QUEUED | CLOSED |
| SLB-20260921-0189 | Sep 21 | Opay | Success Rate | 90.0% | 66.7% | 2 | QUEUED | CLOSED |
| SLB-20260921-0188 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0187 | Sep 21 | Primus VAS | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0186 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:52:05 | VAS-1792317122-38F716655154 | AGGREGATOR | TXN_COMPLETION | 2250.46ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 10:52:05 | VAS-1792317122-38F716655154 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 10:51:36 | VAS-1792317092-3B52A59150B2 | TELCO | TXN_COMPLETION | 1602.23ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 10:51:36 | VAS-1792317092-3B52A59150B2 | AGGREGATOR | TXN_COMPLETION | 2235.57ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 10:51:18 | VAS-1792317077-99CD88A93968 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 10:51:14 | VAS-1792317070-0ACB1FFE53D2 | TELCO | TXN_COMPLETION | 1851.16ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 10:51:14 | VAS-1792317070-0ACB1FFE53D2 | AGGREGATOR | TXN_COMPLETION | 2217.85ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 10:51:14 | VAS-1792317070-0ACB1FFE53D2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 10:51:05 | VAS-1792317062-C08411494745 | TELCO | TXN_COMPLETION | 2129.02ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 10:51:05 | VAS-1792317062-C08411494745 | AGGREGATOR | TXN_COMPLETION | 407.00ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 10:51:05 | VAS-1792317062-C08411494745 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 10:50:48 | VAS-1792317047-338359662C43 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 10:50:42 | VAS-1792317040-D4F38650CF36 | TELCO | TXN_COMPLETION | 1986.85ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 10:50:34 | VAS-1790349680-3F5D88C90A84 | AGGREGATOR | TXN_COMPLETION | 1473.72ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 10:50:34 | VAS-1790349680-3F5D88C90A84 | MERCHANT | TXN_COMPLETION | 1967357.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 10:50:26 | VAS-1792317025-82D69C5B948B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 10:50:18 | VAS-1792317018-7D279B912883 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 10:50:06 | VAS-1792317004-46001892F722 | TELCO | TXN_COMPLETION | 1913.63ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 10:50:06 | VAS-1792317004-46001892F722 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 10:49:56 | VAS-1792316996-5EFB3DCAACBF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |