SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0185 | Sep 21 | Airtel | Success Rate | 95.0% | 66.7% | 2 | QUEUED | CLOSED |
| SLB-20260921-0184 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0183 | Sep 21 | Opay | Success Rate | 90.0% | 66.7% | 2 | QUEUED | CLOSED |
| SLB-20260921-0182 | Sep 21 | NexBridge | Success Rate | 95.0% | 71.4% | 2 | QUEUED | CLOSED |
| SLB-20260921-0181 | Sep 21 | Primus VAS | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0180 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0179 | Sep 21 | Airtel | Success Rate | 95.0% | 66.7% | 2 | QUEUED | CLOSED |
| SLB-20260921-0178 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0177 | Sep 21 | Opay | Success Rate | 90.0% | 71.4% | 2 | QUEUED | CLOSED |
| SLB-20260921-0176 | Sep 21 | NexBridge | Success Rate | 95.0% | 75.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0175 | Sep 21 | Primus VAS | Success Rate | 95.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0174 | Sep 21 | Glo | Success Rate | 95.0% | 87.5% | 1 | QUEUED | CLOSED |
| SLB-20260921-0173 | Sep 21 | Airtel | Success Rate | 95.0% | 66.7% | 2 | QUEUED | CLOSED |
| SLB-20260921-0172 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0171 | Sep 21 | Opay | Success Rate | 90.0% | 71.4% | 2 | QUEUED | CLOSED |
| SLB-20260921-0170 | Sep 21 | NexBridge | Success Rate | 95.0% | 66.7% | 2 | QUEUED | CLOSED |
| SLB-20260921-0169 | Sep 21 | Primus VAS | Success Rate | 95.0% | 87.5% | 1 | QUEUED | CLOSED |
| SLB-20260921-0168 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0167 | Sep 21 | Airtel | Success Rate | 95.0% | 66.7% | 2 | QUEUED | CLOSED |
| SLB-20260921-0166 | Sep 21 | Opay | Success Rate | 90.0% | 71.4% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:30:35 | VAS-1792272633-CC4C1ECBA73D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 22:30:29 | VAS-1790034104-8F0F410BCDFF | AGGREGATOR | TXN_COMPLETION | 1102.22ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 22:30:29 | VAS-1790034104-8F0F410BCDFF | MERCHANT | TXN_COMPLETION | 2238541.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 22:30:25 | VAS-1792272623-0D63BD127DF7 | AGGREGATOR | TXN_COMPLETION | 1444.88ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:30:19 | VAS-1792272619-F19F9F798647 | TELCO | TXN_COMPLETION | 732.19ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 22:30:19 | VAS-1792272619-F19F9F798647 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 22:30:00 | VAS-1792272599-3485EBE99B6A | TELCO | TXN_COMPLETION | 791.59ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 22:30:00 | VAS-1792272599-3485EBE99B6A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 22:29:55 | VAS-1792272594-BA68D87D0266 | TELCO | TXN_COMPLETION | 1032.43ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:29:47 | VAS-1792272584-AFE6803BA7E6 | TELCO | TXN_COMPLETION | 2274.78ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 22:29:47 | VAS-1792272584-AFE6803BA7E6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 22:29:26 | VAS-1792272564-3A50E9331C28 | AGGREGATOR | TXN_COMPLETION | 918.52ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:29:26 | VAS-1792272564-3A50E9331C28 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:29:21 | VAS-1792272560-E31D539DE9B5 | AGGREGATOR | TXN_COMPLETION | 993.61ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:29:21 | VAS-1792272560-E31D539DE9B5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:29:02 | VAS-1792272540-04E25D0B507C | TELCO | TXN_COMPLETION | 1162.35ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 22:29:02 | VAS-1792272540-04E25D0B507C | AGGREGATOR | TXN_COMPLETION | 406.04ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 22:29:02 | VAS-1792272540-04E25D0B507C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 22:28:58 | VAS-1792272535-F8BDCF1B84FB | TELCO | TXN_COMPLETION | 1850.75ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 22:28:58 | VAS-1792272535-F8BDCF1B84FB | AGGREGATOR | TXN_COMPLETION | 985.36ms | 400.00ms | Union Bank | Cordis Telcom | MTN |