SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0125 | Sep 21 | Primus VAS | Success Rate | 95.0% | 87.5% | 1 | QUEUED | CLOSED |
| SLB-20260921-0124 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | CLOSED |
| SLB-20260921-0123 | Sep 21 | Opay | Success Rate | 90.0% | 71.4% | 2 | QUEUED | CLOSED |
| SLB-20260921-0122 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 80.0% | 1 | QUEUED | CLOSED |
| SLB-20260921-0121 | Sep 21 | Primus VAS | Success Rate | 95.0% | 87.5% | 1 | QUEUED | CLOSED |
| SLB-20260921-0120 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | CLOSED |
| SLB-20260921-0119 | Sep 21 | Opay | Success Rate | 90.0% | 71.4% | 2 | QUEUED | CLOSED |
| SLB-20260921-0118 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260921-0117 | Sep 21 | Primus VAS | Success Rate | 95.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0116 | Sep 21 | Airtel | Success Rate | 95.0% | 66.7% | 2 | QUEUED | CLOSED |
| SLB-20260920-0115 | Sep 20 | Opay | Success Rate | 90.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260920-0114 | Sep 20 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | OPEN |
| SLB-20260920-0113 | Sep 20 | Primus VAS | Success Rate | 95.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260920-0112 | Sep 20 | Airtel | Success Rate | 95.0% | 66.7% | 2 | QUEUED | OPEN |
| SLB-20260920-0111 | Sep 20 | Opay | Success Rate | 90.0% | 71.4% | 2 | QUEUED | CLOSED |
| SLB-20260920-0110 | Sep 20 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260920-0109 | Sep 20 | Primus VAS | Success Rate | 95.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260920-0108 | Sep 20 | Airtel | Success Rate | 95.0% | 60.0% | 2 | QUEUED | CLOSED |
| SLB-20260920-0107 | Sep 20 | Opay | Success Rate | 90.0% | 66.7% | 2 | QUEUED | CLOSED |
| SLB-20260920-0106 | Sep 20 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:24:03 | VAS-1792297440-4E330728CEA7 | TELCO | TXN_COMPLETION | 1942.33ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 05:24:03 | VAS-1792297440-4E330728CEA7 | AGGREGATOR | TXN_COMPLETION | 438.47ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 05:24:03 | VAS-1792297440-4E330728CEA7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 05:23:51 | VAS-1792297430-51EEA3A166FD | AGGREGATOR | TXN_COMPLETION | 404.98ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 05:23:43 | VAS-1792297421-6CC433064763 | TELCO | TXN_COMPLETION | 1926.94ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 05:23:43 | VAS-1792297421-6CC433064763 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 05:23:37 | VAS-1792297416-F860E01D9799 | TELCO | TXN_COMPLETION | 1378.49ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 05:23:37 | VAS-1792297416-F860E01D9799 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 05:23:33 | VAS-1792297411-D3902163F409 | AGGREGATOR | TXN_COMPLETION | 1627.97ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 05:23:33 | VAS-1792297411-D3902163F409 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 05:23:26 | VAS-1792297406-A004484AA803 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 05:23:17 | VAS-1792297396-02D3C4F6A73E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 05:23:13 | VAS-1792297391-72FC441049FE | TELCO | TXN_COMPLETION | 1299.99ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 05:23:03 | VAS-1792297381-2E9F9F681A2C | TELCO | TXN_COMPLETION | 1524.22ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:23:03 | VAS-1792297381-2E9F9F681A2C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:22:59 | VAS-1792297376-4A6925E4C54F | TELCO | TXN_COMPLETION | 2495.55ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 05:22:59 | VAS-1792297376-4A6925E4C54F | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 05:22:53 | VAS-1792297371-C824CC99C120 | AGGREGATOR | TXN_COMPLETION | 1523.86ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 05:22:53 | VAS-1792297371-C824CC99C120 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 05:22:47 | VAS-1792297367-B499D33ADDFD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | MTN |