SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260920-0085 | Sep 20 | Airtel | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260920-0084 | Sep 20 | Opay | Success Rate | 90.0% | 66.7% | 1 | QUEUED | CLOSED |
| SLB-20260920-0083 | Sep 20 | Cordis Telcom | Success Rate | 95.0% | 66.7% | 1 | QUEUED | CLOSED |
| SLB-20260920-0082 | Sep 20 | Airtel | Success Rate | 95.0% | 66.7% | 1 | QUEUED | CLOSED |
| SLB-20260920-0081 | Sep 20 | Opay | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260920-0080 | Sep 20 | Cordis Telcom | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260920-0079 | Sep 20 | Airtel | Success Rate | 95.0% | 66.7% | 1 | QUEUED | CLOSED |
| SLB-20260920-0078 | Sep 20 | Opay | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260920-0077 | Sep 20 | Cordis Telcom | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260920-0076 | Sep 20 | Airtel | Success Rate | 95.0% | 66.7% | 1 | QUEUED | CLOSED |
| SLB-20260920-0075 | Sep 20 | Opay | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260920-0074 | Sep 20 | Cordis Telcom | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260920-0073 | Sep 20 | Airtel | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0072 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | OPEN |
| SLB-20260911-0071 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | OPEN |
| SLB-20260911-0070 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | OPEN |
| SLB-20260911-0069 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0068 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0067 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0066 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:47:37 | VAS-1792298856-EF88A4C66C7C | AGGREGATOR | TXN_COMPLETION | 404.10ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 05:47:34 | VAS-1792298851-5C136D7B0EE7 | AGGREGATOR | TXN_COMPLETION | 1877.62ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 05:47:34 | VAS-1792298851-5C136D7B0EE7 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 05:47:27 | VAS-1792298846-25F48F64656F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 05:47:13 | VAS-1792298832-3095B81E0D01 | AGGREGATOR | TXN_COMPLETION | 1402.46ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 05:47:13 | VAS-1792298832-3095B81E0D01 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 05:46:57 | VAS-1792298817-4824B8A8BA0D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 05:46:47 | VAS-1792298807-242366C273C2 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 05:46:44 | VAS-1792298802-DABFCE743A72 | AGGREGATOR | TXN_COMPLETION | 1379.85ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 05:46:44 | VAS-1792298802-DABFCE743A72 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 05:46:34 | VAS-1792298792-9DDF3C2D2479 | AGGREGATOR | TXN_COMPLETION | 1305.21ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 05:46:34 | VAS-1792298792-9DDF3C2D2479 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 05:46:24 | VAS-1792298783-BA9876A1996A | TELCO | TXN_COMPLETION | 1030.22ms | 500.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:46:24 | VAS-1792298783-BA9876A1996A | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:46:18 | VAS-1792298778-5057C92E1C81 | AGGREGATOR | TXN_COMPLETION | 413.44ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 05:46:18 | VAS-1792298778-5057C92E1C81 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 05:46:09 | VAS-1792298768-9C4FF99FB461 | TELCO | TXN_COMPLETION | 680.39ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 05:46:09 | VAS-1792298768-9C4FF99FB461 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 05:45:59 | VAS-1792298758-875793CD86A5 | AGGREGATOR | TXN_COMPLETION | 476.73ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 05:45:54 | VAS-1792298753-258969AB0AF6 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |