SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4385 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 213 | QUEUED | CLOSED |
| SLB-20261017-4384 | Oct 17 | Airtel | Success Rate | 95.0% | 93.4% | 215 | QUEUED | CLOSED |
| SLB-20261017-4383 | Oct 17 | MTN | Success Rate | 95.0% | 94.1% | 194 | QUEUED | CLOSED |
| SLB-20261017-4382 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 221 | QUEUED | CLOSED |
| SLB-20261017-4381 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 192 | QUEUED | CLOSED |
| SLB-20261017-4380 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 217 | QUEUED | CLOSED |
| SLB-20261017-4379 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.4% | 185 | QUEUED | CLOSED |
| SLB-20261017-4378 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.9% | 197 | QUEUED | CLOSED |
| SLB-20261017-4377 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 217 | QUEUED | CLOSED |
| SLB-20261017-4376 | Oct 17 | Airtel | Success Rate | 95.0% | 93.5% | 212 | QUEUED | CLOSED |
| SLB-20261017-4375 | Oct 17 | MTN | Success Rate | 95.0% | 94.2% | 189 | QUEUED | CLOSED |
| SLB-20261017-4374 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 223 | QUEUED | CLOSED |
| SLB-20261017-4373 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 189 | QUEUED | CLOSED |
| SLB-20261017-4372 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.5% | 212 | QUEUED | CLOSED |
| SLB-20261017-4371 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.4% | 184 | QUEUED | CLOSED |
| SLB-20261017-4370 | Oct 17 | 9Mobile | Success Rate | 95.0% | 94.0% | 194 | QUEUED | CLOSED |
| SLB-20261017-4369 | Oct 17 | Glo | Success Rate | 95.0% | 93.4% | 220 | QUEUED | CLOSED |
| SLB-20261017-4368 | Oct 17 | Airtel | Success Rate | 95.0% | 93.7% | 205 | QUEUED | CLOSED |
| SLB-20261017-4367 | Oct 17 | MTN | Success Rate | 95.0% | 94.3% | 189 | QUEUED | CLOSED |
| SLB-20261017-4366 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 223 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:21:03 | VAS-1792290060-68FDDEB1EF73 | AGGREGATOR | TXN_COMPLETION | 2444.41ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 03:20:55 | VAS-1792290055-D6DBB9432123 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 03:20:27 | VAS-1792290026-58F99396E269 | AGGREGATOR | TXN_COMPLETION | 1110.67ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:20:27 | VAS-1792290026-58F99396E269 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:20:11 | VAS-1792290011-5A51FEE8E80B | AGGREGATOR | TXN_COMPLETION | 419.85ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 03:20:08 | VAS-1792290006-0297CF0F30F8 | AGGREGATOR | TXN_COMPLETION | 1641.47ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 03:20:08 | VAS-1792290006-0297CF0F30F8 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 03:20:03 | VAS-1792290001-EAC4EDC7320E | AGGREGATOR | TXN_COMPLETION | 794.08ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 03:20:03 | VAS-1792290001-EAC4EDC7320E | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 03:19:38 | VAS-1792289976-40669287A0BB | TELCO | TXN_COMPLETION | 1954.06ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 03:19:28 | VAS-1792289967-6E83908FC66E | AGGREGATOR | TXN_COMPLETION | 780.81ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 03:19:28 | VAS-1792289967-6E83908FC66E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 03:19:23 | VAS-1792289962-3B90D8BD4EC2 | AGGREGATOR | TXN_COMPLETION | 1292.32ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 03:19:18 | VAS-1792289957-ABE605D96231 | AGGREGATOR | TXN_COMPLETION | 744.72ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:19:03 | VAS-1792289942-0C7401B866CA | TELCO | TXN_COMPLETION | 694.97ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 03:18:59 | VAS-1792289937-4FF17365D130 | TELCO | TXN_COMPLETION | 1764.75ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 03:18:59 | VAS-1792289937-4FF17365D130 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 03:18:53 | VAS-1792289932-687DE766C94B | TELCO | TXN_COMPLETION | 831.06ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 03:18:53 | VAS-1792289932-687DE766C94B | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 03:18:49 | VAS-1792289927-204DF7D7C5BE | TELCO | TXN_COMPLETION | 1111.68ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |