SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4385 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 213 | QUEUED | CLOSED |
| SLB-20261017-4384 | Oct 17 | Airtel | Success Rate | 95.0% | 93.4% | 215 | QUEUED | CLOSED |
| SLB-20261017-4383 | Oct 17 | MTN | Success Rate | 95.0% | 94.1% | 194 | QUEUED | CLOSED |
| SLB-20261017-4382 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 221 | QUEUED | CLOSED |
| SLB-20261017-4381 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 192 | QUEUED | CLOSED |
| SLB-20261017-4380 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 217 | QUEUED | CLOSED |
| SLB-20261017-4379 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.4% | 185 | QUEUED | CLOSED |
| SLB-20261017-4378 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.9% | 197 | QUEUED | CLOSED |
| SLB-20261017-4377 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 217 | QUEUED | CLOSED |
| SLB-20261017-4376 | Oct 17 | Airtel | Success Rate | 95.0% | 93.5% | 212 | QUEUED | CLOSED |
| SLB-20261017-4375 | Oct 17 | MTN | Success Rate | 95.0% | 94.2% | 189 | QUEUED | CLOSED |
| SLB-20261017-4374 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 223 | QUEUED | CLOSED |
| SLB-20261017-4373 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 189 | QUEUED | CLOSED |
| SLB-20261017-4372 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.5% | 212 | QUEUED | CLOSED |
| SLB-20261017-4371 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.4% | 184 | QUEUED | CLOSED |
| SLB-20261017-4370 | Oct 17 | 9Mobile | Success Rate | 95.0% | 94.0% | 194 | QUEUED | CLOSED |
| SLB-20261017-4369 | Oct 17 | Glo | Success Rate | 95.0% | 93.4% | 220 | QUEUED | CLOSED |
| SLB-20261017-4368 | Oct 17 | Airtel | Success Rate | 95.0% | 93.7% | 205 | QUEUED | CLOSED |
| SLB-20261017-4367 | Oct 17 | MTN | Success Rate | 95.0% | 94.3% | 189 | QUEUED | CLOSED |
| SLB-20261017-4366 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 223 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:16:51 | VAS-1792289809-56E573746E16 | TELCO | TXN_COMPLETION | 802.63ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 03:16:51 | VAS-1792289809-56E573746E16 | AGGREGATOR | TXN_COMPLETION | 1451.20ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 03:16:51 | VAS-1792289809-56E573746E16 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 03:16:45 | VAS-1792289804-F38E07453808 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 03:16:30 | VAS-1792289789-7335BCF2C7E7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 03:16:00 | VAS-1792289760-5229DC9698BC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 03:15:51 | VAS-1792289750-8DFE76BA6E8F | TELCO | TXN_COMPLETION | 1105.26ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 03:15:51 | VAS-1792289750-8DFE76BA6E8F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 03:15:47 | VAS-1792289745-1DBE36EDC9E6 | TELCO | TXN_COMPLETION | 1972.65ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 03:15:47 | VAS-1792289745-1DBE36EDC9E6 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 03:15:29 | VAS-1792289729-AB0D84CCD4FE | AGGREGATOR | TXN_COMPLETION | 2488.62ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:15:18 | VAS-1792289716-2ABBBD017FB6 | TELCO | TXN_COMPLETION | 971.44ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:15:18 | VAS-1792289716-2ABBBD017FB6 | AGGREGATOR | TXN_COMPLETION | 1276.27ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:15:18 | VAS-1792289716-2ABBBD017FB6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:15:04 | VAS-1792289701-1C639E54A883 | TELCO | TXN_COMPLETION | 504.08ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 03:15:04 | VAS-1792289701-1C639E54A883 | AGGREGATOR | TXN_COMPLETION | 2504.81ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 03:15:04 | VAS-1792289701-1C639E54A883 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 03:14:59 | VAS-1792289696-9E4D459BADA0 | AGGREGATOR | TXN_COMPLETION | 2389.98ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:14:59 | VAS-1792289696-9E4D459BADA0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:14:52 | VAS-1792289691-BF082874D8F9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |