SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261017-4385 Oct 17 Glo Success Rate 95.0% 93.5% 213 QUEUED CLOSED
SLB-20261017-4384 Oct 17 Airtel Success Rate 95.0% 93.4% 215 QUEUED CLOSED
SLB-20261017-4383 Oct 17 MTN Success Rate 95.0% 94.1% 194 QUEUED CLOSED
SLB-20261017-4382 Oct 17 Telcos Direct Success Rate 95.0% 93.3% 221 QUEUED CLOSED
SLB-20261017-4381 Oct 17 Cordis Telcom Success Rate 95.0% 94.1% 192 QUEUED CLOSED
SLB-20261017-4380 Oct 17 NexBridge Success Rate 95.0% 93.4% 217 QUEUED CLOSED
SLB-20261017-4379 Oct 17 Primus VAS Success Rate 95.0% 94.4% 185 QUEUED CLOSED
SLB-20261017-4378 Oct 17 9Mobile Success Rate 95.0% 93.9% 197 QUEUED CLOSED
SLB-20261017-4377 Oct 17 Glo Success Rate 95.0% 93.5% 217 QUEUED CLOSED
SLB-20261017-4376 Oct 17 Airtel Success Rate 95.0% 93.5% 212 QUEUED CLOSED
SLB-20261017-4375 Oct 17 MTN Success Rate 95.0% 94.2% 189 QUEUED CLOSED
SLB-20261017-4374 Oct 17 Telcos Direct Success Rate 95.0% 93.3% 223 QUEUED CLOSED
SLB-20261017-4373 Oct 17 Cordis Telcom Success Rate 95.0% 94.1% 189 QUEUED CLOSED
SLB-20261017-4372 Oct 17 NexBridge Success Rate 95.0% 93.5% 212 QUEUED CLOSED
SLB-20261017-4371 Oct 17 Primus VAS Success Rate 95.0% 94.4% 184 QUEUED CLOSED
SLB-20261017-4370 Oct 17 9Mobile Success Rate 95.0% 94.0% 194 QUEUED CLOSED
SLB-20261017-4369 Oct 17 Glo Success Rate 95.0% 93.4% 220 QUEUED CLOSED
SLB-20261017-4368 Oct 17 Airtel Success Rate 95.0% 93.7% 205 QUEUED CLOSED
SLB-20261017-4367 Oct 17 MTN Success Rate 95.0% 94.3% 189 QUEUED CLOSED
SLB-20261017-4366 Oct 17 Telcos Direct Success Rate 95.0% 93.3% 223 QUEUED CLOSED

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Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 20:23:04 VAS-1792264979-5A2548D17465 AGGREGATOR TXN_COMPLETION 2358.64ms 400.00ms Union Bank NexBridge Glo
2026-10-17 20:23:04 VAS-1792264979-5A2548D17465 MERCHANT TXN_COMPLETION 34.00s 5.00s Union Bank NexBridge Glo
2026-10-17 20:22:56 VAS-1792264974-E08D2FFBB80B TELCO TXN_COMPLETION 1330.67ms 500.00ms MoMo PSB Telcos Direct Airtel
2026-10-17 20:22:51 VAS-1792264969-FE3AE969758E TELCO TXN_COMPLETION 1206.90ms 500.00ms Union Bank Primus VAS MTN
2026-10-17 20:22:51 VAS-1792264969-FE3AE969758E MERCHANT TXN_COMPLETION 10.00s 5.00s Union Bank Primus VAS MTN
2026-10-17 20:22:41 VAS-1792264960-3EE211E76172 TELCO TXN_COMPLETION 1417.71ms 500.00ms Opay Telcos Direct Airtel
2026-10-17 20:22:41 VAS-1792264960-3EE211E76172 MERCHANT TXN_COMPLETION 13.00s 5.00s Opay Telcos Direct Airtel
2026-10-17 20:22:25 VAS-1792264945-5DAB0C18F0DD MERCHANT TXN_COMPLETION 12.00s 5.00s FirstBank Cordis Telcom Airtel
2026-10-17 20:22:22 VAS-1792264940-405D61FE02B1 AGGREGATOR TXN_COMPLETION 2198.47ms 400.00ms Palmpay NexBridge Airtel
2026-10-17 20:22:22 VAS-1792264940-405D61FE02B1 MERCHANT TXN_COMPLETION 24.00s 5.00s Palmpay NexBridge Airtel
2026-10-17 20:22:17 VAS-1792264935-270BDEE8CC26 TELCO TXN_COMPLETION 1285.52ms 500.00ms Opay Primus VAS 9Mobile
2026-10-17 20:22:17 VAS-1792264935-270BDEE8CC26 MERCHANT TXN_COMPLETION 7.00s 5.00s Opay Primus VAS 9Mobile
2026-10-17 20:22:13 VAS-1792264930-8BF3F5E282B3 AGGREGATOR TXN_COMPLETION 2549.00ms 400.00ms Kuda MFB Telcos Direct 9Mobile
2026-10-17 20:22:13 VAS-1792264930-8BF3F5E282B3 MERCHANT TXN_COMPLETION 8.00s 5.00s Kuda MFB Telcos Direct 9Mobile
2026-10-17 20:21:48 VAS-1792264906-76E88E740020 AGGREGATOR TXN_COMPLETION 2257.18ms 400.00ms MoMo PSB Primus VAS Airtel
2026-10-17 20:21:48 VAS-1792264906-76E88E740020 MERCHANT TXN_COMPLETION 7.00s 5.00s MoMo PSB Primus VAS Airtel
2026-10-17 20:21:17 VAS-1792264876-31EF3721E527 TELCO TXN_COMPLETION 1163.58ms 500.00ms Access Bank NexBridge Airtel
2026-10-17 20:21:17 VAS-1792264876-31EF3721E527 MERCHANT TXN_COMPLETION 6.00s 5.00s Access Bank NexBridge Airtel
2026-10-17 20:21:03 VAS-1792264862-E50F613F7C58 TELCO TXN_COMPLETION 1503.87ms 500.00ms Opay NexBridge Glo
2026-10-17 20:20:59 VAS-1792264856-131AC949AE3C TELCO TXN_COMPLETION 1915.81ms 500.00ms Access Bank Telcos Direct MTN

Page 526 of 16891 (337804 total)