SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4385 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 213 | QUEUED | CLOSED |
| SLB-20261017-4384 | Oct 17 | Airtel | Success Rate | 95.0% | 93.4% | 215 | QUEUED | CLOSED |
| SLB-20261017-4383 | Oct 17 | MTN | Success Rate | 95.0% | 94.1% | 194 | QUEUED | CLOSED |
| SLB-20261017-4382 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 221 | QUEUED | CLOSED |
| SLB-20261017-4381 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 192 | QUEUED | CLOSED |
| SLB-20261017-4380 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 217 | QUEUED | CLOSED |
| SLB-20261017-4379 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.4% | 185 | QUEUED | CLOSED |
| SLB-20261017-4378 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.9% | 197 | QUEUED | CLOSED |
| SLB-20261017-4377 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 217 | QUEUED | CLOSED |
| SLB-20261017-4376 | Oct 17 | Airtel | Success Rate | 95.0% | 93.5% | 212 | QUEUED | CLOSED |
| SLB-20261017-4375 | Oct 17 | MTN | Success Rate | 95.0% | 94.2% | 189 | QUEUED | CLOSED |
| SLB-20261017-4374 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 223 | QUEUED | CLOSED |
| SLB-20261017-4373 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 189 | QUEUED | CLOSED |
| SLB-20261017-4372 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.5% | 212 | QUEUED | CLOSED |
| SLB-20261017-4371 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.4% | 184 | QUEUED | CLOSED |
| SLB-20261017-4370 | Oct 17 | 9Mobile | Success Rate | 95.0% | 94.0% | 194 | QUEUED | CLOSED |
| SLB-20261017-4369 | Oct 17 | Glo | Success Rate | 95.0% | 93.4% | 220 | QUEUED | CLOSED |
| SLB-20261017-4368 | Oct 17 | Airtel | Success Rate | 95.0% | 93.7% | 205 | QUEUED | CLOSED |
| SLB-20261017-4367 | Oct 17 | MTN | Success Rate | 95.0% | 94.3% | 189 | QUEUED | CLOSED |
| SLB-20261017-4366 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 223 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:04:54 | VAS-1792238691-C250E3CBD304 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 13:04:47 | VAS-1792238687-C6023F5CC7C6 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 13:04:42 | VAS-1792238682-EEE3B08C7B61 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:04:32 | VAS-1792238672-46645259EAC5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 13:04:27 | VAS-1792238667-6281867D65EA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:04:24 | VAS-1792238664-57032BD48618 | TELCO | TXN_COMPLETION | 1441.94ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 13:04:24 | VAS-1792238664-57032BD48618 | AGGREGATOR | TXN_COMPLETION | 676.99ms | 400.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 13:04:24 | VAS-1792238664-57032BD48618 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 13:04:14 | VAS-1792238652-55F9D7E8E55B | AGGREGATOR | TXN_COMPLETION | 2037.07ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 13:04:14 | VAS-1792238652-55F9D7E8E55B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 13:04:08 | VAS-1792238647-EC6BF7217FE1 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 13:03:58 | VAS-1792238637-60772639FCED | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 13:03:54 | VAS-1792238632-890CB5114CF0 | AGGREGATOR | TXN_COMPLETION | 961.15ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 13:03:54 | VAS-1792238632-890CB5114CF0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 13:03:43 | VAS-1792238623-050EE07FBAB3 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 13:03:38 | VAS-1790084871-D746DD33F8DB | MERCHANT | TXN_COMPLETION | 2153749.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 13:03:33 | VAS-1792238613-E318049E3D6C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 13:03:21 | VAS-1792238598-5A06848C6A2F | TELCO | TXN_COMPLETION | 2167.00ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 13:03:15 | VAS-1792238595-77C736A0A518 | AGGREGATOR | TXN_COMPLETION | 1442.92ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 13:03:15 | VAS-1792238595-77C736A0A518 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |