SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261017-4385 Oct 17 Glo Success Rate 95.0% 93.5% 213 QUEUED CLOSED
SLB-20261017-4384 Oct 17 Airtel Success Rate 95.0% 93.4% 215 QUEUED CLOSED
SLB-20261017-4383 Oct 17 MTN Success Rate 95.0% 94.1% 194 QUEUED CLOSED
SLB-20261017-4382 Oct 17 Telcos Direct Success Rate 95.0% 93.3% 221 QUEUED CLOSED
SLB-20261017-4381 Oct 17 Cordis Telcom Success Rate 95.0% 94.1% 192 QUEUED CLOSED
SLB-20261017-4380 Oct 17 NexBridge Success Rate 95.0% 93.4% 217 QUEUED CLOSED
SLB-20261017-4379 Oct 17 Primus VAS Success Rate 95.0% 94.4% 185 QUEUED CLOSED
SLB-20261017-4378 Oct 17 9Mobile Success Rate 95.0% 93.9% 197 QUEUED CLOSED
SLB-20261017-4377 Oct 17 Glo Success Rate 95.0% 93.5% 217 QUEUED CLOSED
SLB-20261017-4376 Oct 17 Airtel Success Rate 95.0% 93.5% 212 QUEUED CLOSED
SLB-20261017-4375 Oct 17 MTN Success Rate 95.0% 94.2% 189 QUEUED CLOSED
SLB-20261017-4374 Oct 17 Telcos Direct Success Rate 95.0% 93.3% 223 QUEUED CLOSED
SLB-20261017-4373 Oct 17 Cordis Telcom Success Rate 95.0% 94.1% 189 QUEUED CLOSED
SLB-20261017-4372 Oct 17 NexBridge Success Rate 95.0% 93.5% 212 QUEUED CLOSED
SLB-20261017-4371 Oct 17 Primus VAS Success Rate 95.0% 94.4% 184 QUEUED CLOSED
SLB-20261017-4370 Oct 17 9Mobile Success Rate 95.0% 94.0% 194 QUEUED CLOSED
SLB-20261017-4369 Oct 17 Glo Success Rate 95.0% 93.4% 220 QUEUED CLOSED
SLB-20261017-4368 Oct 17 Airtel Success Rate 95.0% 93.7% 205 QUEUED CLOSED
SLB-20261017-4367 Oct 17 MTN Success Rate 95.0% 94.3% 189 QUEUED CLOSED
SLB-20261017-4366 Oct 17 Telcos Direct Success Rate 95.0% 93.3% 223 QUEUED CLOSED

Page 24 of 243 (4845 total)

Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 13:00:48 VAS-1792238446-AD5566F36E22 AGGREGATOR TXN_COMPLETION 1458.31ms 400.00ms Kuda MFB NexBridge MTN
2026-10-17 13:00:43 VAS-1792238441-4F67F92B288F TELCO TXN_COMPLETION 2158.01ms 500.00ms Palmpay Telcos Direct Glo
2026-10-17 13:00:27 VAS-1792238426-B875C999D9C9 AGGREGATOR TXN_COMPLETION 456.16ms 400.00ms MoMo PSB NexBridge Glo
2026-10-17 13:00:27 VAS-1792238426-B875C999D9C9 MERCHANT TXN_COMPLETION 6.00s 5.00s MoMo PSB NexBridge Glo
2026-10-17 13:00:24 VAS-1792238421-F6C9143E462F AGGREGATOR TXN_COMPLETION 2432.22ms 400.00ms MoMo PSB Telcos Direct MTN
2026-10-17 13:00:17 VAS-1792238416-A52A9C6E2A25 AGGREGATOR TXN_COMPLETION 463.23ms 400.00ms Access Bank Cordis Telcom Glo
2026-10-17 13:00:13 VAS-1792238411-C55ACFC7021D TELCO TXN_COMPLETION 1526.08ms 500.00ms MoMo PSB NexBridge Glo
2026-10-17 13:00:13 VAS-1792238411-C55ACFC7021D MERCHANT TXN_COMPLETION 13.00s 5.00s MoMo PSB NexBridge Glo
2026-10-17 13:00:08 VAS-1792238407-77531FDC1FED TELCO TXN_COMPLETION 515.28ms 500.00ms Kuda MFB Primus VAS 9Mobile
2026-10-17 13:00:08 VAS-1792238407-77531FDC1FED AGGREGATOR TXN_COMPLETION 437.76ms 400.00ms Kuda MFB Primus VAS 9Mobile
2026-10-17 13:00:08 VAS-1792238407-77531FDC1FED MERCHANT TXN_COMPLETION 8.00s 5.00s Kuda MFB Primus VAS 9Mobile
2026-10-17 13:00:06 VAS-1792238403-4B6A9086E00E TELCO TXN_COMPLETION 822.42ms 500.00ms Union Bank Telcos Direct 9Mobile
2026-10-17 13:00:06 VAS-1792238403-4B6A9086E00E AGGREGATOR TXN_COMPLETION 1075.59ms 400.00ms Union Bank Telcos Direct 9Mobile
2026-10-17 13:00:06 VAS-1792238403-4B6A9086E00E MERCHANT TXN_COMPLETION 33.00s 5.00s Union Bank Telcos Direct 9Mobile
2026-10-17 12:59:54 VAS-1792238392-DC05862E376D AGGREGATOR TXN_COMPLETION 2199.60ms 400.00ms Kuda MFB Cordis Telcom 9Mobile
2026-10-17 12:59:54 VAS-1792238392-DC05862E376D MERCHANT TXN_COMPLETION 6.00s 5.00s Kuda MFB Cordis Telcom 9Mobile
2026-10-17 12:59:44 VAS-1792238382-DAAB355569AE TELCO TXN_COMPLETION 2038.87ms 500.00ms GTBank NexBridge 9Mobile
2026-10-17 12:59:44 VAS-1792238382-DAAB355569AE MERCHANT TXN_COMPLETION 8.00s 5.00s GTBank NexBridge 9Mobile
2026-10-17 12:59:40 VAS-1792238377-2DFF8A62D4A9 AGGREGATOR TXN_COMPLETION 2395.99ms 400.00ms FirstBank Telcos Direct Glo
2026-10-17 12:59:40 VAS-1792238377-2DFF8A62D4A9 MERCHANT TXN_COMPLETION 11.00s 5.00s FirstBank Telcos Direct Glo

Page 746 of 16891 (337804 total)