SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260911-0065 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0064 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0063 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0062 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0061 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0060 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0059 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0058 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0057 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0056 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0055 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0054 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0053 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0052 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0051 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0050 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0049 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0048 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0047 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0046 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:03:15 | VAS-1792285395-0457FFD3A945 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:03:12 | VAS-1792285390-5AB8E0BE5B0F | AGGREGATOR | TXN_COMPLETION | 1792.97ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 02:03:12 | VAS-1792285390-5AB8E0BE5B0F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 02:02:42 | VAS-1792285360-72B014ED0ADF | TELCO | TXN_COMPLETION | 1099.28ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 02:02:31 | VAS-1792285350-437DE7D87BEB | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 02:02:22 | VAS-1792285340-89E0D9121566 | AGGREGATOR | TXN_COMPLETION | 1285.47ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 02:02:22 | VAS-1792285340-89E0D9121566 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 02:02:01 | VAS-1792285321-383EE8B014C8 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 02:01:54 | VAS-1792285311-C4671F07C2D6 | TELCO | TXN_COMPLETION | 1233.71ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:01:54 | VAS-1792285311-C4671F07C2D6 | AGGREGATOR | TXN_COMPLETION | 1478.31ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:01:54 | VAS-1792285311-C4671F07C2D6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:01:33 | VAS-1792285291-58C5F6DE8C3E | TELCO | TXN_COMPLETION | 1591.75ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 02:01:14 | VAS-1792285271-45EA5963E4FA | AGGREGATOR | TXN_COMPLETION | 2279.07ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 02:01:14 | VAS-1792285271-45EA5963E4FA | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 02:01:09 | VAS-1792285267-512F807F203D | AGGREGATOR | TXN_COMPLETION | 1259.20ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 02:01:03 | VAS-1792285262-5A7CF7B2C712 | TELCO | TXN_COMPLETION | 633.99ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 02:01:03 | VAS-1792285262-5A7CF7B2C712 | AGGREGATOR | TXN_COMPLETION | 609.53ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 02:01:03 | VAS-1792285262-5A7CF7B2C712 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 02:00:57 | VAS-1792285257-818997CF0AFA | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:00:52 | VAS-1792285252-B851AB5FAA38 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | Glo |