SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260911-0065 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0064 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0063 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0062 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0061 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0060 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0059 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0058 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0057 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0056 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0055 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0054 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0053 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0052 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0051 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0050 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0049 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0048 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0047 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0046 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:16:58 | VAS-1792279017-9485AC46A751 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 00:16:54 | VAS-1792279012-535E81EFFA52 | TELCO | TXN_COMPLETION | 1935.13ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 00:16:47 | VAS-1792279003-071525386C7B | TELCO | TXN_COMPLETION | 1685.91ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 00:16:47 | VAS-1792279003-071525386C7B | AGGREGATOR | TXN_COMPLETION | 2410.61ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 00:16:47 | VAS-1792279003-071525386C7B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 00:16:28 | VAS-1792278988-80CF2D0893F0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:16:23 | VAS-1792278983-CE3456A5E2A6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 00:16:18 | VAS-1792278978-14EC5C98F697 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 00:15:55 | VAS-1792278953-A895A5A099C5 | AGGREGATOR | TXN_COMPLETION | 1695.41ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 00:15:55 | VAS-1792278953-A895A5A099C5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 00:15:49 | VAS-1792278948-9DF9AAB019D7 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 00:15:39 | VAS-1792278939-F913E073DEEB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 00:15:30 | VAS-1792278929-333AF7128D1E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:15:16 | VAS-1792278915-7BCEC49041E6 | AGGREGATOR | TXN_COMPLETION | 1211.96ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 00:15:16 | VAS-1792278915-7BCEC49041E6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 00:15:11 | VAS-1792278909-664421EDEB04 | TELCO | TXN_COMPLETION | 1998.31ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 00:15:11 | VAS-1792278909-664421EDEB04 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 00:15:01 | VAS-1792278899-516159D9F49A | TELCO | TXN_COMPLETION | 1126.47ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 00:14:50 | VAS-1792278889-175D64B42E52 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 00:14:45 | VAS-1792278885-13EA7AC4A62F | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Access Bank | Primus VAS | MTN |