SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260911-0045 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0044 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0043 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0042 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0041 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0040 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0039 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0038 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0037 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0036 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0035 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0034 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0033 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0032 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0031 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0030 | Sep 10 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | OPEN |
| SLB-20260910-0029 | Sep 10 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | OPEN |
| SLB-20260910-0028 | Sep 10 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | OPEN |
| SLB-20260910-0027 | Sep 10 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0026 | Sep 10 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:42:15 | VAS-1792305732-7F2EA8660465 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 07:42:10 | VAS-1792305727-28F80BFB1656 | TELCO | TXN_COMPLETION | 2457.28ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:42:10 | VAS-1792305727-28F80BFB1656 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:41:53 | VAS-1792305712-6EA9D12572A8 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 07:41:40 | VAS-1792305698-0C0833F32689 | TELCO | TXN_COMPLETION | 2021.04ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 07:41:40 | VAS-1792305698-0C0833F32689 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 07:41:28 | VAS-1792305687-10E284376EE3 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 07:41:16 | VAS-1792305673-73D6F0DD7FB2 | TELCO | TXN_COMPLETION | 2241.31ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 07:41:16 | VAS-1792305673-73D6F0DD7FB2 | AGGREGATOR | TXN_COMPLETION | 1199.47ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 07:41:16 | VAS-1792305673-73D6F0DD7FB2 | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 07:40:45 | VAS-1792305643-DBA03F97D576 | AGGREGATOR | TXN_COMPLETION | 1408.44ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 07:40:45 | VAS-1792305643-DBA03F97D576 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 07:40:36 | VAS-1792305634-78E2FD85FCCF | TELCO | TXN_COMPLETION | 2410.54ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 07:40:36 | VAS-1792305634-78E2FD85FCCF | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 07:40:24 | VAS-1792305624-EDC03F62A92A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 07:40:00 | VAS-1792305599-75E48D083578 | AGGREGATOR | TXN_COMPLETION | 428.82ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 07:39:59 | VAS-1792305594-BE952E4FB2EA | TELCO | TXN_COMPLETION | 2063.34ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 07:39:59 | VAS-1792305594-BE952E4FB2EA | AGGREGATOR | TXN_COMPLETION | 2104.32ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 07:39:58 | VAS-1792305594-BE952E4FB2EA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 07:39:51 | VAS-1792305589-0257AD2F08DC | AGGREGATOR | TXN_COMPLETION | 1438.97ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |