SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260910-0025 | Sep 10 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0024 | Sep 10 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0023 | Sep 10 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0022 | Sep 10 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0021 | Sep 10 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0020 | Sep 10 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0019 | Sep 10 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0018 | Sep 10 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0017 | Sep 10 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0016 | Sep 10 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0015 | Sep 10 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0014 | Sep 10 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0013 | Sep 10 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0012 | Sep 10 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0011 | Sep 10 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0010 | Sep 10 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0009 | Sep 10 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0008 | Sep 10 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0007 | Sep 10 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260910-0006 | Sep 10 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:10:08 | VAS-1792282208-9ECE41514437 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 01:10:05 | VAS-1792282203-C2DC3E9A4DAB | TELCO | TXN_COMPLETION | 512.82ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 01:10:05 | VAS-1792282203-C2DC3E9A4DAB | AGGREGATOR | TXN_COMPLETION | 1426.60ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 01:10:05 | VAS-1792282203-C2DC3E9A4DAB | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 01:09:58 | VAS-1792282198-D694F0B8E07E | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 01:09:56 | VAS-1792282193-3E7B88E777AD | AGGREGATOR | TXN_COMPLETION | 2413.50ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:09:50 | VAS-1792282188-C21993DE7835 | TELCO | TXN_COMPLETION | 2252.66ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 01:09:50 | VAS-1792282188-C21993DE7835 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 01:09:44 | VAS-1792282183-598688A00B7A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:09:29 | VAS-1792282168-3E6824C8DA4F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 01:09:24 | VAS-1792282163-2B6579BFF61F | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 01:09:04 | VAS-1792282144-67F7B436BD0E | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:09:00 | VAS-1792282139-75B0D85A8BA6 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 01:08:49 | VAS-1792282129-AD5161C7C658 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 01:08:41 | VAS-1792282119-FE96DE206266 | TELCO | TXN_COMPLETION | 1538.64ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 01:08:41 | VAS-1792282119-FE96DE206266 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 01:08:33 | VAS-1792282109-C806EAC42D07 | TELCO | TXN_COMPLETION | 1721.91ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 01:08:33 | VAS-1792282109-C806EAC42D07 | AGGREGATOR | TXN_COMPLETION | 2059.64ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 01:08:33 | VAS-1792282109-C806EAC42D07 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 01:08:25 | VAS-1792282104-89CC6CDDACF5 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |