SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20260910-0005 Sep 10 Cordis Telcom Success Rate 95.0% 75.0% 1 QUEUED CLOSED
SLB-20260910-0004 Sep 10 MTN Success Rate 95.0% 50.0% 1 QUEUED CLOSED
SLB-20260910-0003 Sep 10 FirstBank Success Rate 90.0% 50.0% 1 QUEUED CLOSED
SLB-20260910-0002 Sep 10 Cordis Telcom Success Rate 95.0% 75.0% 1 QUEUED CLOSED
SLB-20260910-0001 Sep 10 MTN Success Rate 95.0% 50.0% 1 QUEUED CLOSED

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Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-18 12:51:52 VAS-1792324309-13AAD50A4325 AGGREGATOR TXN_COMPLETION 2399.51ms 400.00ms Palmpay Cordis Telcom Airtel
2026-10-18 12:51:52 VAS-1792324309-13AAD50A4325 MERCHANT TXN_COMPLETION 14.00s 5.00s Palmpay Cordis Telcom Airtel
2026-10-18 12:51:38 VAS-1792324295-CF94B62B2329 TELCO TXN_COMPLETION 1386.67ms 500.00ms Access Bank Primus VAS MTN
2026-10-18 12:51:38 VAS-1792324295-CF94B62B2329 AGGREGATOR TXN_COMPLETION 1570.27ms 400.00ms Access Bank Primus VAS MTN
2026-10-18 12:50:40 VAS-1792324237-D3B58AB96391 AGGREGATOR TXN_COMPLETION 2061.70ms 400.00ms Kuda MFB Telcos Direct 9Mobile
2026-10-18 12:50:40 VAS-1792324237-D3B58AB96391 MERCHANT TXN_COMPLETION 6.00s 5.00s Kuda MFB Telcos Direct 9Mobile
2026-10-18 12:50:31 VAS-1792324230-462BE4A98EFB MERCHANT TXN_COMPLETION 6.00s 5.00s Opay Primus VAS Airtel
2026-10-18 12:50:24 VAS-1792324223-83329955E13C AGGREGATOR TXN_COMPLETION 1139.07ms 400.00ms MoMo PSB Cordis Telcom Airtel
2026-10-18 12:50:15 VAS-1792324212-A6AB807CC598 TELCO TXN_COMPLETION 2250.37ms 500.00ms Kuda MFB Cordis Telcom Glo
2026-10-18 12:50:15 VAS-1792324212-A6AB807CC598 MERCHANT TXN_COMPLETION 6.00s 5.00s Kuda MFB Cordis Telcom Glo
2026-10-18 12:50:01 VAS-1792324200-77D05354B767 AGGREGATOR TXN_COMPLETION 415.34ms 400.00ms Stanbic IBTC Primus VAS Glo
2026-10-18 12:50:01 VAS-1792324200-77D05354B767 MERCHANT TXN_COMPLETION 6.00s 5.00s Stanbic IBTC Primus VAS Glo
2026-10-18 12:49:57 VAS-1792324193-715AE7045507 TELCO TXN_COMPLETION 2161.32ms 500.00ms Stanbic IBTC NexBridge 9Mobile
2026-10-18 12:49:57 VAS-1792324193-715AE7045507 AGGREGATOR TXN_COMPLETION 2348.01ms 400.00ms Stanbic IBTC NexBridge 9Mobile
2026-10-18 12:49:57 VAS-1792324193-715AE7045507 MERCHANT TXN_COMPLETION 8.00s 5.00s Stanbic IBTC NexBridge 9Mobile
2026-10-18 12:49:46 VAS-1792324185-DD74561621E3 MERCHANT TXN_COMPLETION 11.00s 5.00s Kuda MFB Cordis Telcom 9Mobile
2026-10-18 12:49:33 VAS-1792324172-149EB8D97E1D TELCO TXN_COMPLETION 2520.75ms 500.00ms Kuda MFB Telcos Direct Airtel
2026-10-18 12:49:16 VAS-1792324156-03D054B23E2B MERCHANT TXN_COMPLETION 30.00s 5.00s Kuda MFB Telcos Direct 9Mobile
2026-10-18 12:49:09 VAS-1792324148-837CA35B2CAD TELCO TXN_COMPLETION 886.72ms 500.00ms Union Bank Telcos Direct Airtel
2026-10-18 12:49:09 VAS-1792324148-837CA35B2CAD MERCHANT TXN_COMPLETION 6.00s 5.00s Union Bank Telcos Direct Airtel

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