SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4365 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 193 | QUEUED | CLOSED |
| SLB-20261017-4364 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4363 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.5% | 181 | QUEUED | CLOSED |
| SLB-20261017-4362 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.8% | 198 | QUEUED | CLOSED |
| SLB-20261017-4361 | Oct 17 | Glo | Success Rate | 95.0% | 93.4% | 220 | QUEUED | CLOSED |
| SLB-20261017-4360 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4359 | Oct 17 | MTN | Success Rate | 95.0% | 94.6% | 179 | QUEUED | CLOSED |
| SLB-20261017-4358 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 226 | QUEUED | CLOSED |
| SLB-20261017-4357 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 193 | QUEUED | CLOSED |
| SLB-20261017-4356 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.6% | 210 | QUEUED | CLOSED |
| SLB-20261017-4355 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.5% | 182 | QUEUED | CLOSED |
| SLB-20261017-4354 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261017-4353 | Oct 17 | Glo | Success Rate | 95.0% | 93.3% | 222 | QUEUED | CLOSED |
| SLB-20261017-4352 | Oct 17 | Airtel | Success Rate | 95.0% | 93.5% | 213 | QUEUED | CLOSED |
| SLB-20261017-4351 | Oct 17 | MTN | Success Rate | 95.0% | 94.6% | 178 | QUEUED | CLOSED |
| SLB-20261017-4350 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 223 | QUEUED | CLOSED |
| SLB-20261017-4349 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261017-4348 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.7% | 208 | QUEUED | CLOSED |
| SLB-20261017-4347 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.6% | 180 | QUEUED | CLOSED |
| SLB-20261017-4346 | Oct 17 | 9Mobile | Success Rate | 95.0% | 94.0% | 196 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:08:50 | VAS-1792238927-A99E56736106 | TELCO | TXN_COMPLETION | 1826.45ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 13:08:50 | VAS-1792238927-A99E56736106 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 13:08:21 | VAS-1792238898-009FA58ED1B9 | TELCO | TXN_COMPLETION | 1409.36ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 13:08:21 | VAS-1792238898-009FA58ED1B9 | AGGREGATOR | TXN_COMPLETION | 1378.07ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 13:08:11 | VAS-1792238888-ECC013DA3B69 | TELCO | TXN_COMPLETION | 2033.94ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 13:08:11 | VAS-1792238888-ECC013DA3B69 | AGGREGATOR | TXN_COMPLETION | 787.78ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 13:07:59 | VAS-1792238878-9D88ED01F8DC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 13:07:54 | VAS-1792238873-FE5322881BAD | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 13:07:46 | VAS-1792238863-02785F0648BC | TELCO | TXN_COMPLETION | 2051.43ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 13:07:46 | VAS-1792238863-02785F0648BC | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 13:07:40 | VAS-1792238858-2BEF9E6C3812 | AGGREGATOR | TXN_COMPLETION | 1019.61ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 13:07:40 | VAS-1792238858-2BEF9E6C3812 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 13:07:36 | VAS-1792238854-28C38BB257DA | AGGREGATOR | TXN_COMPLETION | 1882.93ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:07:36 | VAS-1792238854-28C38BB257DA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:07:30 | VAS-1792238849-DE1271D842AA | AGGREGATOR | TXN_COMPLETION | 796.39ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 13:07:30 | VAS-1792238849-DE1271D842AA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 13:07:15 | VAS-1792238835-5A9DEC7EF4CD | TELCO | TXN_COMPLETION | 1061.72ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 13:07:11 | VAS-1792238829-BE69810F3004 | TELCO | TXN_COMPLETION | 1362.77ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 13:07:07 | VAS-1792238824-48D3741A2AC2 | AGGREGATOR | TXN_COMPLETION | 2338.19ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 13:07:00 | VAS-1792238819-CCBF6B385617 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | Glo |