SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4365 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 193 | QUEUED | CLOSED |
| SLB-20261017-4364 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4363 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.5% | 181 | QUEUED | CLOSED |
| SLB-20261017-4362 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.8% | 198 | QUEUED | CLOSED |
| SLB-20261017-4361 | Oct 17 | Glo | Success Rate | 95.0% | 93.4% | 220 | QUEUED | CLOSED |
| SLB-20261017-4360 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4359 | Oct 17 | MTN | Success Rate | 95.0% | 94.6% | 179 | QUEUED | CLOSED |
| SLB-20261017-4358 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 226 | QUEUED | CLOSED |
| SLB-20261017-4357 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 193 | QUEUED | CLOSED |
| SLB-20261017-4356 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.6% | 210 | QUEUED | CLOSED |
| SLB-20261017-4355 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.5% | 182 | QUEUED | CLOSED |
| SLB-20261017-4354 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261017-4353 | Oct 17 | Glo | Success Rate | 95.0% | 93.3% | 222 | QUEUED | CLOSED |
| SLB-20261017-4352 | Oct 17 | Airtel | Success Rate | 95.0% | 93.5% | 213 | QUEUED | CLOSED |
| SLB-20261017-4351 | Oct 17 | MTN | Success Rate | 95.0% | 94.6% | 178 | QUEUED | CLOSED |
| SLB-20261017-4350 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 223 | QUEUED | CLOSED |
| SLB-20261017-4349 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261017-4348 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.7% | 208 | QUEUED | CLOSED |
| SLB-20261017-4347 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.6% | 180 | QUEUED | CLOSED |
| SLB-20261017-4346 | Oct 17 | 9Mobile | Success Rate | 95.0% | 94.0% | 196 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:46:47 | VAS-1792237606-50DF60140345 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 12:46:41 | VAS-1792237601-831CDC89E786 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 12:46:27 | VAS-1792237586-DD025186D170 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 12:46:21 | VAS-1792237581-F83D949D8D5B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 12:46:17 | VAS-1792237576-6D22467AB1BC | AGGREGATOR | TXN_COMPLETION | 989.79ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 12:46:13 | VAS-1792237571-106706D02D33 | TELCO | TXN_COMPLETION | 1333.88ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 12:46:07 | VAS-1791239466-E567485A004C | AGGREGATOR | TXN_COMPLETION | 478.17ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 12:46:07 | VAS-1791239466-E567485A004C | MERCHANT | TXN_COMPLETION | 998121.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 12:45:54 | VAS-1792237552-38EE935846DD | TELCO | TXN_COMPLETION | 2167.88ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 12:45:54 | VAS-1792237552-38EE935846DD | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 12:45:34 | VAS-1792237532-37A3F28BFEDF | AGGREGATOR | TXN_COMPLETION | 2225.06ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 12:45:29 | VAS-1792237527-86FEC6046371 | AGGREGATOR | TXN_COMPLETION | 1839.79ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:45:29 | VAS-1792237527-86FEC6046371 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:45:03 | VAS-1792237503-68B8A2FE9216 | AGGREGATOR | TXN_COMPLETION | 517.48ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 12:45:00 | VAS-1792237497-155C5B9FA5B4 | AGGREGATOR | TXN_COMPLETION | 2128.82ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 12:45:00 | VAS-1792237497-155C5B9FA5B4 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 12:44:55 | VAS-1792237492-385D7C1C549A | AGGREGATOR | TXN_COMPLETION | 2388.94ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 12:44:55 | VAS-1792237492-385D7C1C549A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 12:44:43 | VAS-1792237483-52A2F0CEBE7C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 12:44:40 | VAS-1792237478-9BF31147D4DC | AGGREGATOR | TXN_COMPLETION | 2405.44ms | 400.00ms | Opay | Cordis Telcom | MTN |