SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4365 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 193 | QUEUED | CLOSED |
| SLB-20261017-4364 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4363 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.5% | 181 | QUEUED | CLOSED |
| SLB-20261017-4362 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.8% | 198 | QUEUED | CLOSED |
| SLB-20261017-4361 | Oct 17 | Glo | Success Rate | 95.0% | 93.4% | 220 | QUEUED | CLOSED |
| SLB-20261017-4360 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4359 | Oct 17 | MTN | Success Rate | 95.0% | 94.6% | 179 | QUEUED | CLOSED |
| SLB-20261017-4358 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 226 | QUEUED | CLOSED |
| SLB-20261017-4357 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 193 | QUEUED | CLOSED |
| SLB-20261017-4356 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.6% | 210 | QUEUED | CLOSED |
| SLB-20261017-4355 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.5% | 182 | QUEUED | CLOSED |
| SLB-20261017-4354 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261017-4353 | Oct 17 | Glo | Success Rate | 95.0% | 93.3% | 222 | QUEUED | CLOSED |
| SLB-20261017-4352 | Oct 17 | Airtel | Success Rate | 95.0% | 93.5% | 213 | QUEUED | CLOSED |
| SLB-20261017-4351 | Oct 17 | MTN | Success Rate | 95.0% | 94.6% | 178 | QUEUED | CLOSED |
| SLB-20261017-4350 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 223 | QUEUED | CLOSED |
| SLB-20261017-4349 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261017-4348 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.7% | 208 | QUEUED | CLOSED |
| SLB-20261017-4347 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.6% | 180 | QUEUED | CLOSED |
| SLB-20261017-4346 | Oct 17 | 9Mobile | Success Rate | 95.0% | 94.0% | 196 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:36:03 | VAS-1792236962-C91EEE19B762 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 12:35:50 | VAS-1792236947-679885C11386 | TELCO | TXN_COMPLETION | 2540.08ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:35:50 | VAS-1792236947-679885C11386 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:35:38 | VAS-1792236937-C7627DEEC015 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 12:35:33 | VAS-1792236932-32077DC6F606 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 12:35:20 | VAS-1792236918-591D5AFEE9CD | AGGREGATOR | TXN_COMPLETION | 1751.09ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 12:35:15 | VAS-1792236915-DCD8F709B658 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 12:34:59 | VAS-1792236898-3F56606BDA18 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 12:34:44 | VAS-1792236883-06E4BB21DD09 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:34:36 | VAS-1792236874-90726872FA06 | AGGREGATOR | TXN_COMPLETION | 2297.09ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 12:34:36 | VAS-1792236874-90726872FA06 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 12:34:30 | VAS-1792236869-809DD42EF17B | TELCO | TXN_COMPLETION | 828.48ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 12:34:14 | VAS-1792236854-4CBA01099B30 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 12:34:10 | VAS-1792236849-CA50629DD129 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 12:34:00 | VAS-1792236839-C930B145CB53 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 12:33:42 | VAS-1792236819-B3C70B268DAE | AGGREGATOR | TXN_COMPLETION | 2501.34ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 12:33:30 | VAS-1792236810-185B83D0661E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 12:33:20 | VAS-1792236800-0E6DCEEA86B5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 12:33:08 | VAS-1792236785-C72947DF3FDC | AGGREGATOR | TXN_COMPLETION | 2098.15ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 12:33:08 | VAS-1792236785-C72947DF3FDC | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | MTN |