SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:24:40 | VAS-1792311878-EB8ED09D1D5A | AGGREGATOR | TXN_COMPLETION | 2342.96ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 09:24:40 | VAS-1792311878-EB8ED09D1D5A | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 09:24:31 | VAS-1792311870-23C000BD7D23 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 09:24:10 | VAS-1792311848-F21180A05C6C | TELCO | TXN_COMPLETION | 1465.33ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 09:24:10 | VAS-1792311848-F21180A05C6C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 09:24:04 | VAS-1792311841-921D205C867D | TELCO | TXN_COMPLETION | 2534.92ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:24:04 | VAS-1792311841-921D205C867D | AGGREGATOR | TXN_COMPLETION | 401.84ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:24:04 | VAS-1792311841-921D205C867D | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:23:46 | VAS-1792311826-BF12B8CC5EBA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 09:23:34 | VAS-1792311811-CA5B17FFD488 | TELCO | TXN_COMPLETION | 1777.01ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:23:34 | VAS-1792311811-CA5B17FFD488 | AGGREGATOR | TXN_COMPLETION | 992.11ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:23:11 | VAS-1791141340-032936655A6E | MERCHANT | TXN_COMPLETION | 1170453.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 09:23:11 | VAS-1792311789-29048632757F | AGGREGATOR | TXN_COMPLETION | 2109.16ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:23:02 | VAS-1792311781-E4DD0AAD158F | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 09:22:40 | VAS-1792311759-C76CE80E492C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:22:26 | VAS-1792311744-6BC5A2FFA314 | AGGREGATOR | TXN_COMPLETION | 1765.20ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:22:26 | VAS-1792311744-6BC5A2FFA314 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:22:17 | VAS-1792311737-553A3EC44E92 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:22:10 | VAS-1792311730-1B483DFE118A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:22:05 | VAS-1792311722-C1FF8874E649 | TELCO | TXN_COMPLETION | 1879.84ms | 500.00ms | FirstBank | NexBridge | 9Mobile |